Name of company/service: Makemytrip.com
Make my trip may be good when the going is good but if the slightest glitch happens they simply refuse to help the customer.
I unfortunately missed a flight in December 2010 and requested for a refund. Thats where my troubles began. Despite regulsar reminders on mail (And responses from their side) I am yet to see a single penny in my account. On checking with the airlines, I was informed that they had refunded the amount to the portal within 7 days of the flight and the portal in turn had to pay me.
On top of that the customer care mentioned about deducting Penalty, Service Charges (Service?? Are you kidding me?) etc before paying me the amount. The amount in question is not large but it is about integrity, systems and intentions. Had I made the same booking through the airline website, the taxes and base fare would have been refunded after deducting cancellation charges which amounted to INR 3500. They claimed only INR 181 (Yes, One Hundred eighty one) would be refunded after deducting various charges. On top of that I am yet to see even that payment in my account.
I would grossly reccomend everyone to buy their tickets directly from Airline websites and definitely not from Makemytrip.com.
My Reference ID: [101018-020107] Refund for Flight not Boarded [Reference: 120122-012550]