Betrayals from kaunsa.com

Location/place: Allahabad

Name of company/service: kaunsa.com

I made an online transaction on Kaunsa.com on 5th April 2013 to buy a Sony Xperia P( Silver Colour) for Rs.16374 & the last date of delivery of mobile
was 19th April.Still,I’ve not received my mobile & everytime I call Kaunsa.com they tell that the product would reach in next 3-4 days.Until 19th April,they
were saying that delivery date is 19th April & I should wait till the very last date(19th April) & now they say repeatedly that the mobile would reach in next 3-4 days.
I would also like to inform that till the very last moment I confirmed by calling the customer care of Kaunsa.com to know about the availability of (Sony Xperia P LT22i Silver) & got the reply that the product is in stock & after that only I made this online transaction.Another misleading fact from Kaunsa.com is that the
product information of Sony Xperia P LT22i Silver clearly states that a consumer would get 1 years “Manufacturer Warranty” & this was the main reason that I bought the mobile from Kaunsa.com.But later on they said that I would be getting seller warranty only not “Sony warranty”(the 2nd betrayal or fraud).As a proof
I’m providing the link which states the product info. – http://www.kaunsa.com/detail/12606/Sony-Xperia-P-LT22i-Silver.html
I need urgent help since Kaunsa.com is neither delivering the product nor they are refunding my money.Plz help me .


Comments

4 responses to “Betrayals from kaunsa.com”

  1. Official Response from Kaunsa.com Support

    Dear sir/ M’aam,

    We thank you for writing to us and providing us with your feedback through this blog.

    However we are unable to verify your issue and provide a suitable resolution through this blog. Kindly login to our site using your account details, go under the my account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. Where you will be to speak to our customer care representative directly.

    Incase you feel your issue has been pending and needs immediate attention; you could mark an email to our escalations team at [email protected]. Our escalations team is committed to resolving every case and will be more than happy to assist you.

    We request you to bear with us in the interim.
    Assuring you of our best services.

    Regards,
    team – kaunsa.Com
    contact numbers:
    board number – 0120-4835000 (9:30 am to 6.30pm) monday to saturday

  2. HEMANTH Avatar
    HEMANTH

    I TOO ORDERED A SAMSUNG MOBILE ON 18TH JUNE , BUT STILL NOW I DID NOT RECEIVE MY PRODUCT, MY ORDER NO IS : KA/135664/0QRJSUVN …..DONT EVER BUY FROM KAUNSA

  3. Kaunsa.com Avatar
    Kaunsa.com

    Dear Hemanth,

    We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 2 July 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [email protected], mentioning your complaint number 255806 in the subject line of the mail.
    Thank you for cooperating.

    Regards,
    Kaunsa.com
    Online Customer Service Team

  4. Kaunsa.com Avatar
    Kaunsa.com

    Dear Hemanth,

    Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you; please let us know if we can be of any further assistance.

    Regards,
    Kaunsa.com
    Online Customer Service Team

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