Being charged for services for which i did not register

Jun 7, 2013

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Location/place: Bangalore

Name of company/service: TATA DOCOMO

Respected Sir,

I am repeatedly being charged for some music service on my GSM TATA DOCOMO pre-paid connection although i am very sure i have not registered for the same.

Last month, 10 INR was charged and i had received a sms for which i called Customer care and they reverted the 10 INR and also confirmed that the service was deactivated.

But again yesterday 60 INR was deducted for the same service and this time when i called the Customer care they are saying they will not revert.

Please help me to get my balance back and this music service to be deactivated permanently.

My TATA DOCOMO number is 8792128945.

Thanking you.

Regards,

Dharmesh Mehta.

Comments

4 responses to “Being charged for services for which i did not register”

Tata DOCOMO

June 7, 2013

Dear Mr.Mehta,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dharmesh Mehta

June 8, 2013

Respected Sir/Madam,

I have just received a call from customer care and the balance of 60 INR has been reverted back to my account.

Thank you.

Regards,

Dharmesh Mehta.
Dharmesh Mehta

June 8, 2013

Please delete this comment as the issue has been resolved.
Thank you once again!!
Tata DOCOMO

June 13, 2013

Dear Mr. Mehta,

As per our discussion over the call, we would like to inform you that as per your complaint, the deducted balance of Rs. 60/- have been credited back to your account vide docket number ABAL127334632. Kindly dial 155223 to deactivate any Value Added Service activated in future.

For further assistance, write to us at [email protected].

Thanks and Regards,
Customer Care
Tata Docomo.

Being charged for services for which i did not register

Comments

4 responses to “Being charged for services for which i did not register”

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