Name of company/service: BSNL/Cellone
I Lochan Kr. Hazarika has called the BSNL customer care 16th of july 2012 to ask them that why deducted balance from my number 9401492569. Their customer service representative told me that Cuddly services activated. Today on 16th july, Rs 5 has been deducted from my number.Before deduction the balance in my account has Rs 43.89 bt after deducted i have only Rs. 38.89 in my account. They deducted the balance without any information to me. Bt Rs.5 is more valuable for me because i am a student. When I called them to know the reason of the deduction. I told them this full story. They told me that i activated the services but did not activated the services from my side. They automatically gave the services in my number. He told me that it is their fault that I have not been informed about this Cuddly pack. When I asked him to refund the money. He told me that he cannot refund it. Sir/Madam I need to get back my money as first of all the cuddly pack is of no use to me and secondly I am a student. I dont even earn a single penny.
Lochan Kr. Hazarika