Asking payment for a connection already cancelled in past

Location/place: HYDERABAD

Name of company/service: AIRTEL BROADBAND

FIxed Land Line number : 04040177521 I raised cancellation request on march 5th 2013. march 10th i spoke with mr Nethaji (customer care excecutive) . He said for cancellation you have clear total due amount. On march 11th Mr varun came to my home to collect equipement (landline and etc)from AIRTEL (through V CARE business soluions)…he collected 1257 rs (added unbuild amount). I clearly said “We done with cancellation” you wont get any calls from our executives. ON march 16th the DRAMA started. one of Excecuitive called and she said “your connection is in active” ..i told her “that my connection already cancelled and payment settled”.. They sent bills also (for APRIL too) every time they are calling i was informing the same. SAME drama again and again . they are Sending bills and harassing me to pay amount by calling again and again for cancelled connection.


Comments

3 responses to “Asking payment for a connection already cancelled in past”

  1. Namaste Mr. Reddy,

    This is to inform you that your concern listed on 20 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Reddy,

    Further to our discussion dated 20 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Reddy,

    We would like to inform you that your concern listed 20 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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