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Applied for deactivation for 10 days and been harrased mentally and Financially

Location/place: South Delhi

Name of company/service: VODAFONE/TELECOM

Hi Bhawna,

Fantastic at last you understood my 6th mail to be precise where I have mentioned it clearly with the specific name (Vipin) that I asked him to visit my place next day, i.e. on 08’th of Aug 2012 but still he visited on the same day i.e. 7’th of Aug 2012….I don’t know why?

Now YOU are stating the same point again and this is simply Ridiculous!

Well let’s keep it short and simple, that I wanted to deactivate my no. 7838400707 but I understood that you guys are simply waste so at last I took the task in my hand and finished it yesterday FINALLY, without your cooperation and so called help.

So at last I took a calculated decision that I will not go further with your services and I want you all, whomsoever he or she is taking this responsibility to DEACTIVATE ALL MY VODAFONE NUMBERS right away, and if I get any bill for any payment I WILL TAKE YOU GUYS TO COURT as I HAVE all the payment details with me date wise, and MOST IMPORTANTLY THIS MAIL CHAIN to show how you guys treating with your customers and how we feel neglected with your services.

This proof will be sufficient to show your original face and I am going to forward this mail chain to the consumer forum too.

Note :- THIS IS MY LAST MAIL TO YOU ALL AND WILL NOT RECOMMEND ANY ONE FOR YOUR SERVICES FOR SURE IN MY WHOLE LIFE.

Ridhi :- PLEASE TAKE THIS MAIL ON A SERIOUS NOTE AND ON PRIORITY.

Regards,
Jaswant Singh

From: Jaswant Singh
Sent: Thursday, August 09, 2012 3:39 PM
To: ‘Ridhi Chaturvedi (DEL)’
Cc: Bhawna Soni (DEL); CORPORATECAREDEL (DEL-NE); ‘[email protected]’; ‘[email protected]’; Manoj Kumar22 (DEL-NE); APR-CSG-VODAFONECARE
Subject: RE: 2G plan details on Vodafone mobile number 8860489900

Hi All,

I am surprised to say that I am struggling for both the number in Activation (for 8860489900) and Deactivation (for 7838400707 from 1st Aug’12) with Vodafone customer care.

Also, no one is replying with resolution. Don’t know on which depth they are entering into.

Close the chapter of above now……..I don’t want to continue with Vodafone anymore. If in case I receive any bill for payment after happening all this nonsense then I will take a serious action.

Regards,
Jaswant Singh
From: Ridhi Chaturvedi (DEL) [mailto:[email protected]]
Sent: Wednesday, August 08, 2012 7:23 PM
To: Jaswant Singh; Manoj Kumar22 (DEL-NE); APR-CSG-VODAFONECARE; Bhawna Soni (DEL)
Cc: CORPORATECAREDEL (DEL-NE)
Subject: Re: 2G plan details on Vodafone mobile number 8860489900

Bhawna

Pls check

Thanks
Ridhi

From: Jaswant Singh [mailto:[email protected]]
Sent: Wednesday, August 08, 2012 06:47 PM
To: Manoj Kumar22 (DEL-NE); APR-CSG-VODAFONECARE
Cc: Ridhi Chaturvedi (DEL); CORPORATECAREDEL (DEL-NE)
Subject: RE: 2G plan details on Vodafone mobile number 8860489900

Should I expect any revert on below request by today, as I am mentally harassed now, without having any active numbers with me. I am forced to purchase a prepaid number, i.e. an additional cost over me with the help Vodafone.

I can receive the incoming calls on 8860489900. please revert if there is any solution.

Regards,
Jaswant Singh

From: Jaswant Singh
Sent: Wednesday, August 08, 2012 3:22 PM
To: ‘[email protected]’; ‘[email protected]
Cc: Ridhi Chaturvedi (DEL); ‘CORPORATECAREDEL’
Subject: RE: 2G plan details on Vodafone mobile number 8860489900

Hi Manoj/Ridhi,

Can anybody from you help me, earlier I was using the 7838400707 with the same address whose verification was OK last time. Now I purchase a connection of number 8860489900 after drafting the mail of deactivating the services of number 7838400707 (whose bill of 424.33 was paid with + of 100 Rs i.e. payment made is Rs 525).

Here the problem is : the person who came (name: vipin) for verifying the address and other information has put the remark of false documentation, due to which the services of 8860489900 has been barred, however yesterday before he came for verification he called me on my new number 8860489900 at between 12:00 pm-3:00 PM, in which I replied him to come on 08/07/12 as I was on half day leave yesterday (on 07/07/12), then why he went to my office for verification is a question.

One strange is here: There is no [email protected] available for my current plan as mentioned below by the Vodafone care.

One great strange: I am mentioning again and again for deactivating the services of 7838400707 from 1st of Aug’12 as per the billing cycle. which is now been crossed and still it is not been deactivated. Now, here again should I am the one who will do this? who will going to face the issue of billing again? I am 100% sure I will receive again a bill for 7838400707 next month of around 150 Rs.

One big thing is that I got the automatic mail within a minute. However, get the resolution reply after I leave my office in evening (i.e. after 7:00 pm) though I marked the mail on every morning, it says that no one addressing the same.

Regards,
Jaswant Singh

From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Tuesday, August 07, 2012 7:11 PM
To: Jaswant Singh
Subject: 2G plan details on Vodafone mobile number 8860489900

Dear Mr. Singh,
Thank you for writing to Vodafone regarding the 2G plan details on your Vodafone mobile number 8860489900.
We would like to inform you that in your Vodafone mobile number 7838400707 Vodafone mobile connect @ Rs 99 with 2 GB is activated in your Vodafone mobile number.
We would like to inform you that as per our records we are not offering the Vodafone mobile connect @ Rs 99 under this plan Talk199 Scalable Plan7.
Further We would like to inform you that following are the 2G plans that are available for your Vodafone account:
Rental per Month Free usage Benefits
Rs 198 3GB Vodafone Live + Vodafone Mobile Connect usage free till 3GB
Rs 250 4GB Vodafone Live + Vodafone Mobile Connect usage free till 4 GB
Rs 300 5GB Vodafone Live + Vodafone Mobile Connect usage free till 5GB
Rs 500 Unlimited Vodafone Live + Vodafone Mobile Connect Unlimited usage free
Features :
• Post free usage you will be [email protected]/10KB.
• Handset should be compatible to use the services.
• The free usage is applicable for browsing only, however the downloading charges will be as per the visited site.
• You will be charged fixed monthly rental for the first month once this service is activated.
• Multimedia Messaging Service usage will be charged at Rs 3/Multimedia message.
• The Vodafone live service will not work on android and window application based mobile phone.
Kindly send us a confirmation mail along with the complete plan name in case if you wish to opt for any of the above mentioned plans.
Assuring you with best of our services and we value your association with us.

Happy to help,

Ankit Nath
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
—–Original Message—–
From:[[email protected]]
Sent:Tuesday, August 7, 2012 8:03 AM
To:[[email protected]]
Cc:[[email protected]]
Subject:RE: Services on Vodafone mobile number 7838400707 and activation of [email protected] in 8860489900
Hi Team,

I am now taken a new Vodafone connection of 8860489900 (Scalable 7) due the difference in Tarrif plan and is good then 7838400707 (Scalable 4), I request you to please continue my VMC @ 99 in this from 7838400707.

If the same is not applicable then please make a new activation of VMC @ 99 in 8860489900. I know the service available of Vodafone area wise therefore I don???t want to go for other subscriber, however I am bugged with the Customer care earlier. hence requesting you to do the needful in a better way going onwards.

I am still requesting to Deactivate the services from 7838400707. as I am not using that from 2nd Aug???12 onwards.

Regards,
Jaswant Singh

From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Monday, August 06, 2012 10:44 PM
To: Jaswant Singh
Subject: Services on Vodafone mobile number 7838400707

Dear Mr. Singh,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number 7838400707.
We sincerely regret the inconvenience caused due to misrepresented information provided to you.
We would also like to inform you that as per earlier conversation we have already informed you that the bill date is 1st of every month on your Vodafone account.
However, we would like to inform you that as per process the bill generation date is 3nd of every month.
Hence, you have already been charged for Vodafone mobile connect service @ Rs 99 as same would be a fix rental service.
We would also like to inform you that the Vodafone mobile connect service is a fixed rental service wherein rental will be charged for the entire month even if you use the service for 1 day.
Further, we would request you to kindly confirm us back if you still wish to deactivated your Vodafone mobile number permanently.
Assuring you with best of our services and we value your association with us.

Happy to help,

Mayank Singh
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
—–Original Message—–
From:[[email protected]]
Sent:Monday, August 6, 2012 8:42 AM
To:[[email protected]]
Cc:[[email protected];[email protected];[email protected]]
Subject:RE: Services on Vodafone mobile number 7838400707
This is now going to be an extortion. When I am saying that my bill generation date is 03/07/2012 as per the first attachment of my voda bill. Wherein the billing period is 03.06.12 (morning) to 02/07/2012 (midnight) which was applicable in all previous months as well. Then where it is written that the advance rental will be applicable from 1st of every month and why so. How come I aware of the same, I am following as per the billing period/cycle. And as per that I am right.

Also you guys are lying on saying that there is no attachment in the previous email I sent, here is the email attachment I am sending again.

Kindly do the needful on same. I am confirming for deactivating the 7838400707 services in my all email then why you guys are writing the generic statement again and again.

Can any body of you have any better solution.

Regards,
Jaswant Singh

From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Sunday, August 05, 2012 11:40 PM
To: Jaswant Singh
Subject: Services on Vodafone mobile number 7838400707

Dear Mr. Singh,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number 7838400707.
We regret that we will not receive any attachment with your mail.
We would also like to inform you that as per our records the bill date is 1st of every month on your Vodafone account.
However, we would like to inform you that as per process the bill generation date is 2nd of every month.
Hence, you have already been charged for Vodafone mobile connect service @ Rs 99.
We would like to inform you that the Vodafone mobile connect service is a fixed rental service wherein rental will be charged for the entire month even if you use the service for 1 day.
Further, we request to you that kindly confirm us if you still wish to deactivate the services of your Vodafone account, so that we can check and assist you in best possible manner.
We would like to inform you that you can also update your official e-mail Id by sending an SMS ???EMAILemail Id??? to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,

Abhishek Singh
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
—–Original Message—–
From:[[email protected]]
Sent:Saturday, August 4, 2012 12:58 PM
To:[[email protected]]
Cc:[[email protected]]
Subject:RE: Services on Vodafone mobile number 7838400707
This is not my fault???..you guys needs to take care of this, I had already put the request for same. That is for any other reason which didn’t aware of, I will not going to pay.

Also as per the bill generation date and the SMS I received for same is on 3rd of every month. Hence I aware the same and as per that I am raising this concern.

Why should a person pay the advance payment for not going to use and requesting of not to use the same?..I regret to pay the same, make it this note for next month.???and I don’t want to receive next bill regarding 7838400707.

Please find attached the email for your reference. I don’t want any other reply on same just end the process now.

Regards,
Jaswant Singh
From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Friday, August 03, 2012 1:44 AM
To: Jaswant Singh
Subject: Services on Vodafone mobile number 7838400707

Dear Mr. Singh,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number 7838400707.
We would like to inform you that as per our records the bill date is 1st of every month on your Vodafone account.
However, we would like to inform you that as per process the bill generation date is 2nd of every month.
Hence, you have already been charged for Vodafone mobile connect service @ Rs 99.
We would like to inform you that the Vodafone mobile connect service is a fixed rental service wherein rental will be charged for the entire month even if you use the service for 1 day.
Further, we request to you that kindly confirm us if you still wish to deactivate the same.
We would like to inform you that you can also update your official e-mail Id by sending an SMS ???EMAILemail Id??? to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us
Happy to help,

Tapan Dhawan
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in
—–Original Message—–
From:[[email protected]]
Sent:Wednesday, August 1, 2012 5:52 PM
To:[[email protected]]
Subject:Re: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight. [REF:663913813783]
——– Forwarded ——–
Sent: Thursday, August 2, 2012 11:07 AM
From: Anoop G (DEL)
To: Jaswant Singh;Bhawna Soni (DEL)
Cc: Ridhi Chaturvedi (DEL)
Subject: RE: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight.
Please send this tomorrow

Regards,

Anoop G
9811918218
National Service Manager
Vodafone Enterprise Business

From: Jaswant Singh [mailto:[email protected]]
Sent: 02 August 2012 10:54
To: Anoop G (DEL); Bhawna Soni (DEL)
Cc: Ridhi Chaturvedi (DEL)
Subject: RE: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight.

Please do not forget this. As I am going to take a new number.

Regards,
Jaswant Singh
m:- 7838400707

From: Anoop G (DEL) [mailto:[email protected]]
Sent: Thursday, August 02, 2012 10:19 AM
To: Bhawna Soni (DEL)
Cc: Jaswant Singh; Ridhi Chaturvedi (DEL)
Subject: RE: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight.

Please send tomorrow.

Regards,

Anoop G
9811918218
National Service Manager
Vodafone Enterprise Business

—–Original Message—–
From: Vodafone Care [mailto:[email protected]]
Sent: Thursday, August 02, 2012 4:57 PM
To: Jaswant Singh
Cc: [email protected]
Subject: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight. [REF:664094563580]

Dear Subscriber,

Thank you for your email dated 01-Aug-2012 with regard to the Vodafone connection 7838400707.

Kindly note that your request will be processed at the following id [email protected], which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to “[email protected]” to help us ensure faster resolution.

In case you need further help please do call or e-mail us. We’ll do our best to help you.

Happy to help
Suvarna Basutkar

Vodafone Corporate Relations
Vodafone Care: 111 or +91(9850098500)
For Request\ Complaints: 198 (Toll free from Vodafone mobile phones within the home network) Fax number: 91-040 27764777
E-mail: [email protected]
Website www.vodafone.in
From: Bhawna Soni (DEL)
Sent: 01 August 2012 10:45
To: Anoop G (DEL)
Cc: [email protected]; Ridhi Chaturvedi (DEL)
Subject: FW: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight.

Anoop,

Pls help.

From: Jaswant Singh [mailto:[email protected]]
Sent: 01 August 2012 10:15 AM
To: Bhawna Soni (DEL)
Cc: APR-CSG-CORPORATECARE; APR-CSG-VODAFONECARE; Ridhi Chaturvedi (DEL)
Subject: To Deactivate the services of mobile number – 7838400707 from 2nd aug Midnight.

Hi Bhawna,

This is to inform you that I would like to surrendered this connection from 2nd of Aug???12 onwards. My billing date is 3rd of Aug???12 on which I will make the full payment.

Currently I request you to update this for tomorrow and deactivate all the services of 7838400707 from 02/08/2012 12:00 PM Midnight.

I don???t want to see the advance VMC bill after making the full payment in next month. As I need the closure of this mobile number service from said date.

Regards,
Jaswant Singh
m: +91 7838400707

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