Name of company/service: Reliance GSM
I have problem on my number 9024834706 of reliance GSM Rajasthan.
From three month I have been charged Rs 30 by reliance. Every month I called customer care and ask them to turn off all services that I do not need on my number. But every month they activate new services on my number. I do not have message saved for past months. I ignore them.
But on 2nd Dec,2011 I got a message which is this “Dear customer, You are subscribed to Caller tunes at Rs1/2 days. To cancel, SMS unsub 1003 to 155223(Toll Free)Reliance”.
To unsubscribe from the above service I send ” unsub 1003″ to 155223, which is the procedure. But messages are Undelivered on that number. I thought it may be because my number is on roaming.
I called customer care *333 from my number but also, I was unable to connect to customer care.
Then I called 033-3033333333, 022-30333333, 9883098830 and other number given by customer care to me. Finally on 4 dec,2011 I got connected.
I ask them to stop all unwanted services on my number. He said I have stopped all service, you will receive message shortly.
BUT on that day(5th DEC,2011) Rs 10/- has been deducted from my balance.
I got a sms from ‘RTMSSCH’ which is this “YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED AT RS.10 FOR A PERIOD OF 10 DAYS. TO UNSUBSCRIBE SMS UNSUB 1003 TO 155223(TOLL FREE).”
To unsubscribe from the above service I send ” unsub 1003″ to 155223, which is the procedure. But my message was undelivered again.
I called customer care and ask them to remove this service. He said no such service is activated. I ask him to see again but he said no service is activated. Then how money get deducted.
In these five days what I have realized is that Reliance Communications deduce money from our available balance by subscribing to the caller tunes, and other promotional services without our knowledge and permission to earn extra illegal money from the consumer. I had not send any sms or answered to promotional call because my number is subscribed to DND (Do Not Disturb) service. So I can’t get any promotional call or sms. Then how can the customer care tell me that “I have intentionally activated services”.
And one more thing I realize is that they start deducting more from the day I have started DND (Do Not Disturb) service.
Now I have two demands from Reliance:-
i> Firstly they have to give my money back and
Ii>Secondly they have to assure me that these kind of ’AMOUNT DEDUCTION BY ILLEGALLY SUBSCRIBING TO ITS SERVICES’ will not happen again.
Name- ShivPal Tanwar
Contact me – 8981800409(Tata Docomo)
Thanks in advance.