Amount deducted ticket not booked and amount didn’t get back

Amount has not been refunded yet, it has been almost a weak didn’t get back

Mobile No: 9700031036

UPI ID: 9700031036@ybl

merchant UPI ID: goibibo.payu@axisbank

amount : 3,843 .00/-

transaction date : 10th Oct 19 at 10:37 Am.