Name of company/service: Airtel TV
Refund of Money
Even after 2 months, I have n’t received the refund from Airtel TV. I had made end number of emails and calls, but till date I haven’t get the refund. The Airtel has recovered the Equipment from my house on 30th of June and as per them the refund has to be made within 7 days, but till date no refund only bullshit email like below. Can anyone take action against such kind of corruption.
From: [email protected] [mailto:[email protected]]
Sent: 10 August 2011 13:07
To: Pankaj Jaiswal
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
From: Pankaj Jaiswal [mailto:Pankaj Jaiswal ]
Sent: 10-08-2011 11:54 AM
To: [email protected]
Cc: [email protected]; [email protected]
Rashmi Verma/ Rakesh Ranga
In plain words, I haven’t seen the world class worst services and customer care in Airtel. I am in touch with your people since May ’11 for the disconnection and later on refund of my money. After so much of calls , discussion, your people has collected the equipments on 30th June. As per your system, the balance money has to be refunded within 7 days. Till date I haven’t received the refund amount even after so much of calls and emails. I had paid more than the refund on my calls to you and ultimate time of emails. And believe me more than the money its frustration and my valued time which I need to spend with your inefficient system.
I have one complaint number dated 8th August (10772644) with your senior department executive Mr. Joy, as per them the matter will be solved and refund has to be made before 9th evening. Please tell me the status of this complaint number.
Believe me this is another kind of corruption and you people try to frustrate the clients so that they will forgo their money and Mittals would be richer more than ever. This is not a single transaction, you might have thousands of such cases and with sums of such amount Mittals must be earning millions of rupees. But I am not that kind and I will try my ultimate level to get my refund even though I need to spend more amount to recover my hard earned money.
Please let me know my status of refund at earliest or you will get the such kind of email and negative promotion of various blogs every days.
From: Pankaj Jaiswal
Sent: 08 August 2011 11:14
To: ‘[email protected]’
Cc: ‘[email protected]’
Subject: RE: CID: 3002028612
Dear Ms. Verma,
Its pity on Airtel TV part that even after more than one month I haven’t received my refund money. I have called so many times to call centre and every time we are getting only next commitment, but nothing has happened till date. Why you people do these. Should I go to consumer forum and do complain about this?
This is really a bad service on all aspects. Please reply me back whether my cheque has been dispatched or not.