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Airtel postpaid activation in Roaming

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Hi I am Purnima I am working in a Firm in Bangalore and as part of our company we are allowed to take Airtel Postpaid connections from our campus where Airtel representatives are available.

I have taken a new Postpaid number : 8197615615 and informed the reps that I will be out of town for 2 weeks. They mentioned that there will be no issues wrt to SIM verification and activation.

Meanwhile I came to chennai and called 59059 after getting SMS on my alternate mobile number . However airtel reps on 59059 mentioned activation cannot be done in roaming.

When I called the folks in my company campus they mentioned they assumed I will be withing Karnataka how ridiculous is that…

I would request someone in airtel to help me resolve this issue.
I have already escalated this issue to [email protected] but in vain I did not receive any response since morning.

I am a airtel customer for 7 years now my contact is 9880088119

Comments

17 responses to “Airtel postpaid activation in Roaming”

  1. airtel presence Avatar
    airtel presence

    Namaste Purnima,

    This is with reference to your post dated 26 December 2013.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtelpresence Avatar
    airtelpresence

    Namaste Purnima,

    This is with reference to your post dated 26 Dec. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [email protected]
    Look forward to hearing from you.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Purnima Avatar
    Purnima

    Hi ,

    Thank you for looking into this matter.

    1. I received a call on 28th Dec from an Airtel personnel and I did call back they mentioned the same that number cannot be activated from Chennai.
    2. Today again I was just informed by Airtel rep who gave me the SIM that I can call 59059 now and my number will be activated however the 59059 call attendees informed me the same thing that I cannot activate the number from Chennai circle and my details are not updated in their database.
    Please help!

    Thanks

  4. purnima Avatar
    purnima

    Hi
    Thanks for the response I spoke to your reps again and when I called 59059 again they said same thing that number cannot be activated from chennai and my details are not updated in their database .

    Thanks
    Purnima

  5. James Avatar
    James

    There is a similar case happening with me- for this week.

    Purnima- did you get a way to solve this, while on roaming?

    Airtel Reps- its turning out very frustrating since this mobile number is published to a lot of my clients.

  6. rahul soni Avatar
    rahul soni

    Post paid

  7. Mukesh Bharadwaj Avatar
    Mukesh Bharadwaj

    thank

  8. ABHIJEET PRATAP SHAHI Avatar
    ABHIJEET PRATAP SHAHI

    Hi team
    I am not satisfied with airtel billing system its geting additional
    addition of 98 plans activated by airtel and its pouring on the
    customer.its a incident with me but its incident with many coleuge.
    Thanks&regards
    Abhijeet pratap shahi
    9717319078

  9. ABHIJEET PRATAP SHAHI Avatar
    ABHIJEET PRATAP SHAHI

    a legal action is required against bharti airtel.

  10. khan Avatar
    khan

    name:-nasim khan
    number:-9867513033
    company:-N.SMETAL WORKS
    call reference

  11. Varun fab Avatar
    Varun fab

    Plzzzz i need an 3 packs of roaming free incoming…..for 1 week……. thank u airtel
    On my no.:- 9099348619

  12. Tarun sharma Avatar
    Tarun sharma

    Want to do roaming free on my no:-9099348619….

  13. jitendra Kushwah Avatar
    jitendra Kushwah

    Pripad 9229229337 plz sir ok

  14. Manoj Kumar Avatar
    Manoj Kumar

    My new connection is active but no tale verification and not incoming and not outgonigcall plzz my hrlp me

  15. Priya Avatar
    Priya

    Hi all,

    I am facing the same issue. I got the sim in Chennai and I’m currently in Bangalore. I cannot tele verify here. Its been 10 days since I submitted all my proofs and i got network in my new prepaid sim for Airtel. Airtel customer care team is not responding to my queries also. Not sure how to resolve this issue. I cannot go back to Chennai for this as I am held up with lots of work here.

  16. Mayur Avatar
    Mayur

    I am also suffering from same issue as my number ported in Airtel in Mumbai.
    Now I am in Bangalore for 15 days and my friend tried my number is showing service is terminated
    It is going to affect my business and other manner
    Such huge deficiency by Airtel
    Their representatives said that you can activate sim from anywhere in India
    Since morning I have network but unable to call anybody
    Kindly guide what to do

  17. Duane Avatar
    Duane

    First of all, why are these guys Roaming WITHOUT activating their numbers? This is a TRAI mandatory requirement that the number be tele-verified BEFORE any usage can happen (and Roaming IS usage!). So its their fault – dont blame Airtel.

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