Location/place: Chennai
Name of company/service: Airtel
These are the mails i have kept to Airtel, irresponsive behavior by the airtel executives. THey say they will address the issue, but never gave any response in real other than mails.
Dear Airtel Executive,
Please go through the below chain mail.
How many times I have to request you with this regard.
In Last mail from Airtel,
” We would like to inform that your concern has been registered with us with the reference number 16742448 and the same will be addressed by 08-JUN-2012 10:00 AM ”
I hope, today it is 12-JUN-2012, is the organization is still sleeping at 08-JUN-2012.
What does that mean, I thought I will be getting the internet connection. Why you took money when you are unable to provide service, you must have told that in starting so that I would have opted for another service, dont you feel shame for saying these things being having such a goodwill in the market.
I am sure am going to get a mail again saying your reference number is xxxxxxxx and same will be addressed by this weekend some date dd-mm-yyyy, for my satisfaction in a very polite manner and so cool.
I am going to put this mail chain in all consumer forums. After that, I know how to use this mail as well.
Thanks a lot.
Best regards,
Naresh Kumar
Tata Consultancy Services
——————————————————————————–
From: [email protected] [[email protected]]
Sent: Tuesday, June 05, 2012 9:37 AM
To: Naresh Kumar
Subject: Re: DELAY IN BROADBAND CONNECTION, MORE THAN 1-1/2 MONTH AFTER PAYING THE AMOUNT. [|BAL|Qrc10406121906269457759|] – REFERENCE NUMBER 16480606
Dear Customer,
Ref: Email dated 04-06-2012, regarding delay in installation for a new airtel connection.
Thank you for writing to airtel.
We regret the inconvenience caused to you in this regard.
We would like to inform that your concern has been registered with us with the reference number 16742448 and the same will be addressed by 08-JUN-2012 10:00 AM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
We hope that we have been able to address your query suitably. Please do write in for any further assistance.
Warm Regards,
Sivakalyan kumar
customer care executive
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=48484BB4CDCE335ABBC2C0C53051BAD9345FA3E2284B85D83B5AB8DA296AADEF1F7D8B8DF21D67AEDD256B95&refno=Qrc10406121906269457759
———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 04/06/2012 07:21:03 PM
Subject: RE: DELAY IN BROADBAND CONNECTION, MORE THAN 1-1/2 MONTH AFTER PAYING THE AMOUNT. [|BAL|Qrc12905121805179372125|] – reference number 16480606
Dear Executive,
Just want to know kindly about the status of this reference number 16480606.
In the below email, executive mentioned like the same will be addressed by
02-JUN-2012, I havent got a call nor a person to my apartments.
This is really horrible, and cannot be taken up anymore.
Just kindly in the next email, tell me whether this can be done or not….. I
will leave the amount to Bharati Airtel, no issues.
Dont ask me any further questions, just tell me whether you can come to the
apartment and give us the connection or not.
If not, just tell me, I may choose another network, but stop asking further
questions in order to delay the process.
If any action can be done, just do it or else just confirm as if nothing can be
done so that I am ready to leave the amount.
Naresh Kumar
Tata Consultancy Services
From: [email protected] [[email protected]]
Sent: Wednesday, May 30, 2012 10:12 AM
To: Naresh Kumar
Subject: Re: DELAY IN BROADBAND CONNECTION, MORE THAN 1-1/2 MONTH AFTER PAYING
THE AMOUNT. [|BAL|Qrc12905121805179372125|]
Dear Customer,
Ref: Email dated 29-05-2012, concern regarding delay in new connection.
Thank you for writing to airtel and the opportunity to assist you.
We regret the inconvenience caused to you in this regard.
We would like to inform that, your concern has been registered with us with the
reference number 16480606 and the same will be addressed by 02-JUN-2012 10:30
AM.
We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers feedback that helps us to improve on our
services.
Please do write in for any further assistance.
Warm Regards,
Ashwini Naik
customer care executive
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4C4CB7C03A5B
BFC6CF3752B9C5C43655BFCACCCD3FA22DA0E0226DAFDC3E41434D4FBCDD246CA9D23D5EA1E7&ref
no=Qrc12905121805179372125
———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 29/05/2012 06:03:19 PM
Subject: RE: DELAY IN BROADBAND CONNECTION, MORE THAN 1-1/2 MONTH AFTER PAYING
THE AMOUNT. [|BAL|Qrc12805121305529347491|]
Dear Executive,
Thanks for the prompt response.
Installation Address – Marg Apartments, B block, 13 Floor, Flat #11,
Kalavakkam, Kelambakkam,
Chennai
Contact number – 8015135919
Alternate number – 9003216626
CAF Number – Currently, dont have the CAF number with me, as
am in out of station currently.
Details at the time of paying amount –
Name – Srikanth Masna
Date of payment – 15 – April – 2012
Plan – 999 rs (10 GB
Unlimited)
Once again thank you so much for a
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