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Airtel Billing descrepancy for the month May 2012.

Location/place: Bangalore

I am a Airtel customer with mobile number 9845643770 for almost 10 years now. Till now I have not faced any problem with billing.
I have received a bill on 24-May-12 for Rs. 5178.61, I am shocked after seeing this bill, as in 10 years of usage I never got this kind of bill.
Actually when I enquired about the same with Airtel customer care on 26-May-12, they said I have used Internet, thats why I have got that much bill.
I have logged a compliant for the same with reference number F1060009189(43844967). The response I am getting is I need to pay the bill. Please take corrective action against Airtel and proper bill for me.

Following is the email transaction with Airtel.

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WHAT’S NEW SENT (228)CONTACTS Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11406121206319596800|]Close tabRe: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11306121506259584437|]Close tabCompose MessageDelete ReplyReply ForwardMovePrint Actions NextPreviousPress the Enter key to select an item
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TO SUBJECT DATE [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11406121206319596800|]6:16 PM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11306121506259584437|]10:06 AM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11306121506259584437|]Yesterday, 7:03 PM Sajitha ManojRe: Gentle Reminder: Hasn’t Received Form 16 yet for the year 2011 to 2012Yesterday, 6:13 PM [email protected]: Broadband RMS RENEWAL :Yesterday, 6:11 PM Sajitha ManojRe: Gentle Reminder: Hasn’t Received Form 16 yet for the year 2011 to 2012Yesterday, 5:38 PM Sajitha ManojRe: Gentle Reminder: Hasn’t Received Form 16 yet for the year 2011 to 2012Yesterday, 1:57 PM [email protected] Reminder: Hasn’t Received Form 16 yet for the year 2011 to 2012Yesterday, 11:59 AM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11106121806009558364|]Yesterday, 11:55 AM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11106121806009558364|]Thursday, 12:17 PM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc10906121006469530336|]Wednesday, 3:06 PM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc10906121006469530336|]Wednesday, 1:02 PM [email protected] Reminder: Hasn’t Received Form 16 yet for the year 2011 to 2012Wednesday, 12:53 PM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc10906121006469530336|]Monday, 6:35 PM [email protected]’t Received Form 16 yet for the year 2011 to 2012Monday, 12:28 PM [email protected]: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc10806121906319526026|]Jun 9, 2012 [email protected]: Regarding My Compliant # 43844967 about billing descripancyJun 8, 2012 Sheetal ShahRe: Feb12 – Final Settlement Payslip and Income Tax Computation sheetApr 17, 2012 christinatours travelsRe: details-car leaseApr 17, 2012 [email protected] leaseApr 16, 2012 Ganesh idbiRegd. change of communication addressApr 16, 2012 Ganesh idbiRegd. change of communication addressApr 16, 2012 Ganesh idbijan12Apr 16, 2012 Ganesh idbifeb 12Apr 16, 2012 Ganesh idbimar12Apr 16, 2012 Loading email…Delete ReplyReply ForwardMove Show Message View Options Actions First PagePrevious Page1Next PageLast PageChoose your favorite way to communicate.Email

Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11406121206319596800|]
1 recipientsCC: recipientsYou MoreBCC: recipientsYou Hide Details FROM:[email protected] TO:[email protected] Message flagged Saturday, June 16, 2012 5:32 PMDear Customer,

Ref: Email dated 14/06/2012, expressing concern regarding charges levied towards 3G service for your airtel postpaid mobile number 9845643770.

Warm greetings from airtel.

We regret for the inconvenience caused to you in this regard.

Please be informed that per our records 500 MB 3G Free (1 Month) After 0.58365GB 100% Free, 10 paise per 10KB (Handset Bundle 3G Offer) has been activated on your account on 18/03/2012 and the same is valid till 17/04/2012.

Hence, we request you to reconfirm if you wish to deactivate the same enabling us to do the needful.

However, you have got discount on 3G service till 17/04/2012 and post that you have been charged as per usage. Hence, we would not be able to reverse the

charges.

Also, the above mentioned airtel mobile number has been barred due to credit limit cross. There is an outstanding amount of Rs.5178.61/- is reflecting in your account and hence we request you to make the payment in order to enjoy the service.

We request your kind understanding in this regard.

We hope that this response has addressed your concern suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [email protected]

You can get in touch with the Nodal Officer with your earlier request or complaint number if it’s still unresolved. You may send an email at [email protected] or you may call at 9972534865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at 9972544865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards
Sowmya D S
Nodal Office
bharti airtel limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3F4147B0C9CACD365BA1EA127C9DEE137699F8 560E07C9DFF 5 3 B 4 6 6 9 F7792F31C60AFD72868A9&refno=Qrc11406121206319596800

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 14/06/2012 12:19:15 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11106121806009558364|]

Dear Sir/Madam,

I am not sure how I have used Airtel service. As I mentioned in my email below,
I have not subscribed for internet service from Airtel, then there is no
question of using Airtel service. I have not received any SMS or call from
Airtel saying that Internet service is enabled on my number 9845643770. Please
clarify and revert the charges.

Regards,
Viru
From: “[email protected]
To: [email protected]
Sent: Thursday, June 14, 2012 11:41 AM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc11106121806009558364|]

Dear Customer,

Ref: Email dated 11-06-2012, expressing concern regarding the bill charges for
your airtel mobile number 9845643770.

Thank you for your mail to airtel and the opportunity to assist you.

We wish to inform you that on receipt of your mail, we have verified the
charges in your bill and found that you have been charged for the usage from
your airtel mobile and are valid. So waiver not applicable.

There appears to be no overcharging in your account. We would like to assure
you that we have deployed a state of the art billing system

which ensures that your bill is always error free.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.

Yours Sincerely,
Ashwini Vasan
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=EB2C6A97E022
67ADD43A56B6C0C1CACE3255B4DE
64A95F6197B9DE12B6DAFD63155BDDD266AA9D33F4548&refno=Qrc11106121806009558364

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 11/06/2012 06:35:17 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10906121006469530336|]

Dear Sir/Madam,

Can you please let me know the status of my compliant mentioned below.

Regards,
Viru
From: “[email protected]
To: [email protected]
Sent: Saturday, June 9, 2012 10:39 AM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10906121006469530336|]

Dear Customer,

Ref: Email dated 09-06-2012, expressing concern regarding Internet charges for
your airtel mobile number 9845643770.

Thank you for your email to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We would like to inform you that your request has been escalated to our
respective department. Our team is working on it and will be contacting you
very shortly with an update on the same.

Hence, we request your kind co-operation until such time.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,
Latha G
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively “Bharti Airtel Limited”),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Delete ReplyReply ForwardSpamMovePrint Actions NextPrevious
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Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11306121506259584437|]
TO: 2 More2 recipientsCC: recipientsYou MoreBCC: recipientsYou Hide Details FROM:hm virupakshaiah TO:[email protected] [email protected] Message flagged Friday, June 15, 2012 7:03 PM
Dear Sir/Madam,

I got the call from the number 7760599888 at 6:23PM today, which rang only for 2 rings, before taking the call it got cut. I dont know it is from Airtel or not.

Regarding your service I have not requeted for activating the internet service on my mobile, nor I got any SMS or Call from Airtel executive saying that Internet service is enabled on my mobile, so the Internet charges in my mobile bill are not valid. Please revert the Internet charges, so that I can pay the voice call bill at the earliest.

Regards,
Viru

From: “[email protected]
To: [email protected]
Sent: Friday, June 15, 2012 6:30 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc11306121506259584437|]

Dear Customer,

Ref: Email dated 13/06/2012, expressing concern regarding billing discrepancy over GPRS charges for your airtel Postpaid number 9845643770.

We regret for the inconvenience caused to you in this regard.

We tried calling on the above mentioned mobile number at 18:23 hours. But, we could not reach as there was no response.

We wish to inform you that “500 MB 3G Free (1M) After 0.58365GB 100% Free, 10p/10KB(HBO 3G offer)” was activated on 18/03/2012, as per this pack discount is eligible for 1 month.

We would also like to inform you that you billing period is from 20/04/12 to 19/05/12 and same was charged as 10p/10KB as this plan was already expired on 17/04/2012.

Hence, we regret to inform you that we are unable to process your request regarding waiver towards the waiver as the charges are valid.

At present there is an outstanding amount of Rs 5178.61/- on your account as on 15/06/2012.

We request you to clear the outstanding amount at any of the nearest Airtel Relationship Centre to avoid the late payment fee and enjoy uninterrupted service.

We hope that we have been able to address your query suitably.

Please do write in for further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [email protected]

You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. Kindly note that our email id ‘s have changed .You may send an email at [email protected] or you may call at +91 9972534865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at + 91 9972544865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our service

Warm Regards
Ramesh Babu N
Nodal Office
bharti airtel limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A5E72E5BA4E5296BA9E8276793F218788B8E8FFB7BDF7B9CFC 1 7 F789AFA 1 7 F799EE62D53B5D1355D&refno=Qrc11306121506259584437

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 13/06/2012 03:06:25 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING DESCRIPANCY [|BAL|Qrc10906121006469530336|]

Dear Sir/Madam,

Getle Reminder! for the below mentioned email, please reply.

Regards,
Viru
From: hm virupakshaiah
To: “[email protected]
Sent: Monday, June 11, 2012 6:35 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10906121006469530336|]

Dear Sir/Madam,

Can you please let me know the status of my compliant mentioned below.

Regards,
Viru
From: “[email protected]
To: [email protected]
Sent: Saturday, June 9, 2012 10:39 AM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10906121006469530336|]

Dear Customer,

Ref: Email dated 09-06-2012, expressing concern regarding Internet charges for
your airtel mobile number 9845643770.

Thank you for your email to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We would like to inform you that your request has been escalated to our
respective department. Our team is working on it and will be contacting you
very shortly with an update on the same.

Hence, we request your kind co-operation until such time.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,
Latha G
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=51B3D5235CBD
DE276AA9D9206AABD03154B7D6234286D13352BADC216AACEC2C6A92FE 5 F759EFC 8
B70&refno=Qrc10906121006469530336

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 09/06/2012 09:57:39 AM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10806121906319526026|]

Dear Sir,

I am not sure how the number 43844967 is a request for enabling 3G service,
this number is shared with me after I raised a concern and complained about
descripancies in the bill on 26-May-12, I got one more reference number after
this complaint i.e F1060009189. Please clarify, when I am already having BSNL
3G service for 15GB why should I request for your costly 3G service, am I mad.
This is absoulte cheating case. I may need to consult the consumer court on
this cheating case.

Viru
From: “[email protected]
To: [email protected]
Sent: Friday, June 8, 2012 10:58 PM
Subject: Re: 9845643770: REGARDING MY COMPLIANT # 43844967 ABOUT BILLING
DESCRIPANCY [|BAL|Qrc10806121906319526026|]

Dear Customer,

Ref: Email dated 08-06-2012, expressing concern regarding 3G charges for your
airtel mobile number 9845643770.

Thank you for your mail to airtel and welcome the opportunity to assist you.

We would like to inform you that, as per service request number43844967 500 MB
3G Free (1M) After 0.58365GB 100% Free, 10p/10KB(HBO 3G offer)) was activated
on 18/03/2012 and expired on 17/04/2012 and bill period is from 20/04/2012 to
19/05/2012, hence there are no rental charges and as per the usage charges are <br
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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