Aircel 3G – Poor Service and Support

Location/place: Chennai

Name of company/service: Aircel 3G

Aircel charges its customers for 3G and provides speeds lower than dial up. Find below my experience with Aircel:

Hi – Please refer to the complaint number mentioned in the subject. This issue has not been resolved yet from your end and it is way beyond the timelines committed by you. Therefore as agreed upon, please take back your product and process a refund as you have not provided the agreed services. Else I will have to seek support of the consumer redressal forum to seek required support. Below is the screenshot for your reference:

+91 95512 73346

From: Deepak, J [mailto:[email protected]]
Sent: Friday, June 22, 2012 6:46 PM
To: ‘Chn – Appellate (E)’
Subject: RE: Complaint Number 1 -8695656160

Hi – Further to your call yesterday, I was told that the issue will be resolved today and it is still not done from you end – I am still experiencing speed 0.11 MBPS on this number. It is now been 5 days since the issue exists. I do not want you to bill me for the days that you have not provided me with service that was assured till such time that there is a clear solution from your end.


From: Chn – Appellate (E) [mailto:[email protected]]
Sent: Thursday, June 21, 2012 5:45 PM
To: [email protected]
Subject: RE: Complaint Number 1 -8695656160

Dear Subscriber,

We acknowledge the receipt of your mail.

We have registered your concern under the Nodal Cell bearing Docket Number-1-8702663549

Further to our teleconevrsation, we have highlighted the concern to the respective team and we will get in touch with you shortly regarding the same.

Thank you for writing to us.

Warm Regards,


For Aircel Cellular Limited,

Nodal Cell

——————- Original Message ——————-
From: [email protected]
Received: 6/20/2012 10:06 PM
To: Chn – Appellate (E)
Subject: Complaint Number 1 -8695656160

Hi – Please refer to the complaint number 1-869565610 for number 9710450407 regarding under rated service that I have been receiving from Aricel for the last
3 days, whereas I have been paying for 3G service. My 3G dongle works at 0.1 MBPS speeds whereas the assurance at the time of purchase was that I will receive upto 7.2 MBPS for the plan that I have opted. On speaking to 6 different so called customer support
executives at Aircel who have no clue on why they are there and each one with their own technical support skills of changing settings, someone giving me assurance that it is sorted at the backend, another who does not know English, etc. I reached out to Rajesh
– Team Leader from what I was told – God Knows! (Pun intended) who told me that whatever assurance that the previous people gave was false – Heights of putting your people down and acknowledging that all this while I’ve been speaking to a bunch of retards.
Giving his own assurance that the issue will be resolved in 24 hours and when I told him that if it is not resolved in 24 hours, I want you to take back your product and process a refund, he has agreed to do that as well. Please refer to your call recordings
for counter check. I am documenting this so that I don’t have to go through the process of speaking to your customer support people once again. As assured by your team leader, if my 3G services are not resumed to assured speeds within 24 hours from now, I
want you take back the product and process a refund. You can reach me at 95512 73346 for any clarifictaions.



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