AFTER SALES SERVICE NOT TAKEN CARE OF!!

Location/place: KOLKATA

Name of company/service: GODREJ

i had bought a 1 ton split ac from ezone of godrej.the after sales service are very bad of godrej.in the past 1 year i am entitled to 3 free servicings,but not even 1 has been done.no calls were made from the company too.moreover after almost a year the officials call and ask you to do an AMC with their company for the next 3 yrs.when i asked them about a free servicing some Shashi Mitra (9874207070)committed that a complaint would be lodged and servicing will be done on one saturday.neither the complaint was lodged nor anyone was sent from godrej for servicing.please treat this as urgent and take necessary action.when it comes to after sales and free service the company does not bother but when it is about taking money from the customer,they keep calling and irritating the customer.please take action against Shashi Mitra as she is of no use and defaming the name of Godrej.


Comments

2 responses to “AFTER SALES SERVICE NOT TAKEN CARE OF!!”

  1. Godrej Applainces Avatar
    Godrej Applainces

    Dear Customer,

    We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

    We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

    Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

    If any more Queries kindly contact us at [email protected] or call us on :
    1800-209-5511 / 1800 – 225511.

    Regards,
    Godrej Appliances Team
    Facebook – http://www.facebook.com/GodrejAppliances
    Twitter – http://twitter.com/GodrejAppliance.

  2. Dear Customer,

    We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

    For further enquiries contact us at [email protected] or call us on :
    1800-209-5511/1800 – 225511.

    Regards,
    Godrej Appliances Team
    Facebook – http://www.facebook.com/GodrejAppliances
    Twitter – http://twitter.com/GodrejAppliance

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