Ads before Caller Tune Service

Location/place: Dwarka, New Delhi

Name of company/service: Bharti Airtel

This is to file a complaint against Bharti Airtel for compulsory ads before caller tunes.
Before prepaid caller tune services there are compulsory ads about the service including company selected songs, which is unjustified as the consumer is paying for his song selection and it should be played immediately. Delay of which the call is picked up and results in tarnished image and loss of contacts.
Also, from approx. a minute of calling, due to wastage of time by ads, selected caller tune service duration is compromised.
The company shall advertise towards the end or not at all as its a paid service.
This is to request compensation for tarnishing image; loss of contacts and cheating masses with this scheme.


Comments

2 responses to “Ads before Caller Tune Service”

  1. Namaste,

    This is to inform you that your concern listed on 12 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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