Location/place: ASANSOL / WEST BENGAL.
Name of company/service: BSNL
FROM THE VERY DAY OF INSTALLATION THE BSNL HAS BECAME A PAIN FOR ME AND MY BUSINESS BUT THE MOST AMAZING PART OF IT ITS CUSTOMER COMPLAIN REDRESSAL SYSTEM IT IS WONDERFUL .MOST THE OFFICIALS ARE MOST IRRESPONSIBLE IN THEIR BEHAVIOUR NOT EVEN THEY HAVE AN ETIQUITTE TO SPEAK TO A CUSTOMER WHO IS IN TROUBLE ……….. THEY PICKS UP THE PHONE ONCE IN A BLUE MOON.AND AFTER THAT THE SAME WORD OF GOVERMENT OFFICIAL RULE BOOK WHERE IT IS SAID THAT ” GIVE AN APPLICATION WE WILL LOOK AFTER LATER”.
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