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3G Charges

Location/place: 236, Sector – 30, Faridabad, Haryana – 121003

Name of company/service: Vodafone

My Corporate Vodafone mobile number is 9999988938 and my request ID with Vodafone is 290777385. This request was generated on my request as 3G services were activated on my account when I did not even have 3G support handset. I had Blackberry 8520 handset when 3G service was activated. It may be noted that when I checked with Vodafone they provided me the mobile number through which service was requested (as per Vodafone) however this number is a 9 digit number. I have written several emails to reverse the cahrges of Rs.1295 however I have not recieved any response from Vodafone. Please refer below email :
Can you please advice status of below service request? Please also note as per your records the mobile number through which the request was sent is a 9 digit number, this means 3G service was deliberately activated through this fake number.

I have done so many follow ups but to no avail. Please suggest when appropriate amount will be refunded/adjusted.

From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Thursday, May 31, 2012 3:27 AM
To: Amit Singh
Subject: Billing charges on your Vodafone mobile number 9999988938

Dear Mr. Singh,
Thank you for writing to Vodafone regarding the billing charges on your Vodafone mobile number 9999988938.
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have forwarded the details of your concern regarding the billing charges to our specialized Vodafone care team. Your service request number is 290777385. We request you to kindly provide us 48 working hours to get it resolved.
Assuring you with best of our services and we value your association with us.

Happy to help,

Suyash Gaur
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in

—–Original Message—–
From: Amit Singh [[email protected]]
Sent: Thursday, May 31, 2012 1:15:48 AM
To: vodafonecare.del [[email protected]];Nodal Delhi (DEL-NE) [[email protected]]
Cc: [[email protected]]
Subject: RE: Billing charges on your Vodafone mobile number 9999988938
Can you please provide me an update? I have already made the payment for both invoices .i.e. Mar & April ! I also like to understand your turnaround time as I have been chasing since 22Apr.

Dear Mr. Marten, please accept my apology for marking you this email and using these words however; it seems your nodal office is deaf and dumb. I have made the payment for my Mar & April invoices which includes Rs. 1295 3G data charges when I have not even used 1KB of usage.

Amit Singh
AGM – Travel Ops
Serco India
219, Okhla Industiral Estate, Delhi, India
Postcode-110020

T +91 11 66377124
M +91 9999988938
[email protected]
www.serco.com

[cid:[email protected]]

From: Vodafonecaredel (DEL-NE) [mailto:[email protected]]
Sent: Wednesday, May 23, 2012 3:18 AM
To: Amit Singh
Subject: Billing charges on your Vodafone mobile number 9999988938

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the billing charges on your Vodafone mobile number 9999988938.

We sincerely regret the inconvenience caused to you.

We would like to confirm you that we have forwarded the details of your concern regarding the billing charges to our specialized Vodafone care team. Your service request number is 290777385. We request you to kindly provide us 48 working hours to get it resolved.

Assuring you with best of our services and we value your association with us.

Happy to help,

Mohd Danish
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: [email protected]
Website: www.vodafone.in

—-Original Message—–

From: Amit Singh [[email protected]]

Sent: Friday, May 18, 2012 10:37:38 PM

To: CORPORATECAREDEL (DEL-NE) [[email protected]];Nodal

\n Delhi (DEL-NE) [[email protected]]

Subject: RE: Bill clarification of Vodafone mobile number 9999988938
But you have not noted my comments properly, Rs1250 has been charged twice in April and in May invoice!!

From: CORPORATECAREDEL [mailto:[email protected]]

Sent: Friday, May 18, 2012 1:23 AM

To: Amit Singh

Subject: Bill clarification of Vodafone mobile number 9999988938

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the bill clarification of your Vodafone mobile number 9999988938

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to inform you that as per earlier communication we have received your request to activate MI 1250 3G plan on dated 02/04/2012 under request number 2238895754. Further we would like to inform you that as per your request Mi 1250 3G plan is deactivated from your Vodafone account on dated 06/04/2012 under request number 2239704162.

We would also like to inform you that you will be charged rental and discount which will be fixed for 3G plan. In your current bill dated 03/04/2012 we have charged you Rs. 1250.00 as a rental towards MI 1250 3G plan. Hence your bill is correctly generated. We would like to confirm you that we have checked the usage details from 03/03/2012 to 02/04/2012 and found that you have been charged for the genuine usage originated from your SIM card.

Further, we would like to assure you that we cannot bill you for usage that are not made or received on your SIM card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the usage made from your Vodafone mobile number.

Assuring you with best of our services and we value your association with us.

Happy to help,

Suyash Gaur

Vodafone Care

Contact numbers

Vodafone Care: 111 or +91- 9811098110

Fax number: +91- 9811000009/9811098114

E-mail: [email protected]

Website: www.vodafone.in

3G Mobile Internet Double Data bonanza offer now extended*……!!!!!

For Rs.100 get 200 MB free

For Rs.375 get 1024 MB free

For Rs.650 get 2048 MB free

*Double Offer Tariff is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.

—–Original Message—–

From: Amit Singh [[email protected]]

Sent: Tuesday, May 15, 2012 5:14:35 PM

To: Nodal Delhi (DEL-NE) [[email protected]];CORPORATECAREDEL

\n (DEL-NE) [[email protected]]

Subject: FW: Bill clarification of Vodafone mobile number 9999988938

Dear Nodal officer,

Please refer invoice for April (0148217818) and May (0150275763), both the invoice showing a charge of Rs. 1250/- for activating 3G services where as it was deactivated on 06April (as confirmed by you in trail mail). If the charges were applicable in April invoice how come the same charge is reflecting in May invoice too. This also means I have been charged twice one in April and one in May for the same service that was activated once.

Since, I never requested to activate 3G services I also checked with your customer service and they told me that request was made on 02April and that too from a cell number which is not even register in my name or account and is not in my phone book either. Secondly, I was not even in Delhi on 02April and you can verify this from your records.

Regards,

Amit

From: CORPORATECAREDEL [mailto:[email protected]]

Sent: Sunday, April 22, 2012 5:59 AM

To: Amit Singh

Subject: Bill clarification of Vodafone mobile number 9999988938

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the bill clarification of your Vodafone mobile number 9999988938.

We sincerely regret the inconvenience caused to you.

We would like to confirm you that a service is activated or deactivated only once we receive a request from the user of the connection. We would like to inform you that we have received your request to activate MI 1250 3G plan on dated 02/04/2012 under request number 2238895754. Further we would like to inform you that as per your request Mi 1250 3G plan is deactivated from your Vodafone account on dated 06/04/2012 under request number 2239704162.

We would also like to inform you that you will be charged rental and discount which will be fixed for 3G plan. In your current bill dated 03/04/2012 we have charged you Rs. 1250.00 as a rental towards MI 1250 3G plan. Hence your bill is correctly generated. We would like to confirm you that we have checked the usage details from 03/03/2012 to 02/04/2012 and found that you have been charged for the genuine usage originated from your SIM card.

Further, we would like to assure you that we cannot bill you for usage that are not made or received on your SIM card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the usage made from your Vodafone mobile number.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashwani Malik

Vodafone Care

Contact numbers:

Vodafone Care : 111 or +91-9811098110

Fax number : +91-9811098114/9811000009

E-mail : [email protected]

Website : www.vodafone.in

3G Mobile Internet Double Data bonanza offer now extended*??????!!!!!

For Rs.100 get 200 MB free

For Rs.375 get 1024 MB free

For Rs.650 get 2048 MB free

*Double Offer Tariff is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
_____________________________________________

From: Amit Singh [[email protected]]

Sent: Apr 22, 2012 02:01 PM

To: [email protected]

CC: [email protected]
Subject: 3G Charges

Hello,

Please refer my corporate mobile no. 9999988938 and Mar invoice which shows Rs. 3G charges. When I called Vodafone Customer service centre I was told I had requested to activate 3g services on 2Apr when I did not have a 3G handset as I was using Blacberry 8520 until 7April (I bought Samsung Galaxy S2 on 7Ap). Since, I did not have 3G handset and never requested to activate 3G plan there is no way I could request to activate 3G plan or services. Hence, I request you to kindly reverse these charges in my next invoice/billing and apprise of the same.

Regards,
Amit Singh
Sr. Manager – Operations
Intelenetglobal Services
+44 0 207 810 4160
Cell – +91 9999988938
[email protected]

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