2G Service Got activated which is really not needed

Location/place: Pune

Name of company/service: Vodafone

With out customer (Mobile Number- 9765319734) intimation and permission 2G service got activated which I really don’t require and Rs. 26/- (Rs./- 10 for message pack where in actually message pack got renewed for Rs.36/- and Rs. 16/- for 2G Service activation) got deducted on 12/06/2012. after having requested to deactivate the service and credit the Rs. 26/- despite that again without any intimation on 15/06/2012 Rs. 16/- got deducted. Even I am already in DND (Don’t Disturb) Service. Despite that with out customer intimation any service gets activated where no reason customers balance gets deducted which creates nuisance. Hence I am requesting to credit Rs.42/- in my account balance which got deducted for no reason. Please kindly, do the needful.

Thank You.


Comments

One response to “2G Service Got activated which is really not needed”

  1. Hello Sir/Madam,

    Thank you for your time on our call. As discussed, we will credit your account with Rs.32 towards BC16 pack in the next 24 working hours.

    Regards,
    Vodafone Customer Care.

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