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Wrong ISD charges in Vodafone Bill

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AdminPost
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Location/place: New Delhi

Name of company/service: Vodafone Mobile Services Limited

Hi Sir/Madam,
Through this mail, I would like to draw your attention towards the wrong ISD Charges Rs.5350+ 12.36% Vat levied in my Vodafone Bill dated 15.08.12 for the period 15.07.12-14.08.12.
Wrong ISD Charges are being levied in my Vodafone Bills for the last 3 months. I have complained to Vodafone Customer Care so many times but no actions have been taken from their side to DEACTIVATE my ISD Services. This resulted in ISD calls for Rs.5350 from 27.07.12 to 08.08.12.
The steps taken by me to deactivate ISD Services are as follows:-
(1) I have sent a SMS to deactivate ISD Services on 20.05.2012 as ‘CAN ISD’ to 111.
(2) After that I have sent a mail to Vodafone Customer Care on 24.07.12 in which I had requested to waive off my ISD charges for 15.06.12-14.07.12 and DEACTIVATE my ISD Services as soon as possible.
(3) I also contacted Vodafone Customer Care Officer in the beginning of August 12 and he replied me that your ISD Services have already been deactivated with effect from 25.07.2012.
(4) I also contacted with Vodafone Customer Care Officer on 28.07.12 to get my ISD Services deactivated. He took my complaint and provides reference nos. also for my three Vodafone corporate connections (9999596283, 9999596286 and 7838902661).
Now, As per mail dated 19.08.12 Corporate Customer Care is saying that ISD and STD Services are inter connected. If I deactivate ISD Service, the STD Services will automatically get deactivated.
So, in spite of many actions taken from my side to deactivate ISD Services, Vodafone Customer Care did not take care and no actions have been taken from their side.
Hence I request to please look into this matter and take necessary actions to waive of my ISD Charges for Rs.5350+12.36% Vat.
Thanks,
Anil Kumar
Mob. 9999596286
Address: H.No.B-990, B-Block, Sangam Vihar, N.Delhi-110062
Email :[email protected]

Complaint against :
Vodafone Mobile Services Limited
C-48, Okhla Industrial Area, Phase-II,
New Delhi-110020

Comments

6 responses to “Wrong ISD charges in Vodafone Bill”

  1. Anil Kumar Avatar
    Anil Kumar

    The reference no.2261736212 dt. 28.07.12 was given by Vodafone Customer Care to me to deactivate ISD Service on my mobile.

  2. Vodafone India Avatar
    Vodafone India

    Hello Anil Kumar,

    Thank you for writing to us. We will get back to you shortly with assistance.

    Regards,
    Vodafone Customer Care, Delhi & NCR.

  3. Anil Kumar Avatar
    Anil Kumar

    HI, The Vodafone Customer Care Officer has not contacted me to resolve this issue as yet. I have paid Rs.253 against my Vodafone bill dt.15.08.12 for Rs.6263.80, the due date of which was 2.09.12. The unpaid amount for Rs.6011 (Rs.5350+12.36%) is related to ISD charges.

  4. Anil Kumar Avatar
    Anil Kumar

    Hi,

    I have also found the same case.

    Mr. Kuntal S.Shah has also complained dt. on 27.06.2011 for his Mobile no.9619069523 regarding wrong ISD charges levied in his Vodafone Bill no.000000010000881798 dt. 7.6.2011 for Rs.8003.82.

    The ISD no. which he complained is 002392216321. This is one of four ISD no. which have been used during ISD call. The four ISD nos. are 002392216321, 002392200535, 002392200678 and 00261202212058.

    Hence please look into this matter seriously and I request you to take necessary actions to waive off ISD charges.

    Thanks
    Anil Kumar
    9999596283

  5. Anil Kumar Avatar
    Anil Kumar

    Hi,

    This is very sad that in spite of giving clarifications, no action has been taken by Vodafone India to resolve my issue.

    Thanks
    Anil Kumar
    9999596283, 9910133596

  6. Piyush Avatar
    Piyush

    Simler issue is with me. lets file a pettion against vodafone

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