VODAFONE FRAUD IN DATA PLAN

I am a Vodafone Customer in Mumbai using 3G data plan.
Vodafone has charged me Rs 49/- for downloading d2c_mgossip_pack49 thrice in the month of february and once again in the month of march. I was called my vodafone asking if i was experiencing any difficulty. When I told her about my problem. She asked me to call 198. Wen I called 198 for complaint, the executive who spoke to me was really rude and told me that he takes calls whole day and i should not tell him what is wrong and what is right. I categorically told him that i had not down loaded any gossip pack. i had requested for reduction in std call rates from 60p to 50p but that was not done by vodafone and I was charged at 60p for both the months. So basically in two months vodafone has charged me abot Rs. 200 for “d2c_mgossip_pack49” which I have never downloaded. Even if this the std pack i had requested for, even in that case deduction is highly unjustified because I m still being charged 60p for STD and why 4 deductions in 2 months?????? i just shifted from prepaid to postpaid; and i am really disappointed. moreover they also charged me Rs. 20.41 unnecessarily for call forwarding charges in roaming when I activated no such service.


Comments

2 responses to “VODAFONE FRAUD IN DATA PLAN”

  1. Same has happened to my number also. They are saying that something has been downloaded…..

  2. vikrant singh bloria Avatar
    vikrant singh bloria

    Dear Vodafone,
    It has been 4 days (after your comment to revert in 48 hours) and your executives have failed to provide any justification for the aforementioned deduction so far. One of your “Social Media Executives” called me today and requested for another 48 hours to reply on this website since she was unable to tell me as to why this deduction was made. Though I am a practicing lawyer my self, I very well know that I it is not at all viable for me to send a legal notice or initiate a consumer Complaint against Vodafone. In such scenario, I am left helpless. I request other users of this website to enlighten me as to where else I can share my problem, if not for solution then at least for impact.

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