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Vodafone deducted Rs. 99 for unwanted DNLD service

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by

Mohit
in

This complaint is regarding the deduction of Rs99 from my mobile balance (mob no. 08390165807) for unwanted DNLD-DWAP-DLS0099-PPU-KIN00-587001 on 20 Dec 2014. I have not downloaded any thing from any paid site. There was no notification about balance deduction by Vodafone.

I contacted the customer care on 20/dec/2014 around 10.00 PM IST, they agreed on the unwanted deduction and told me that the money will be refunded into my account with in 4 hours. However I didn’t get any refund. So I again called on 21/dec/14 around 1:00 PM, now their CC person telling that they cannot refund the money in any scenario, and are very rude and not want to talk about this. They are not ready to raise the complaint for this and to escalate the call, they put the call on hold for around 30 minutes and not pick the call.

I found that this was happened with many other vodafone customers (as per complaint listed on forum).

Please help me to get my money back.

Regards,
Mohit Rathod

Comments

3 responses to “Vodafone deducted Rs. 99 for unwanted DNLD service”

  1. Lalita Avatar
    Lalita

    My balance is deducted unwanted. I havent download anything..

  2. Avatar
    Anonymous

    This is my Third time where Vodafone has charged me for fake deduction for some DNLD Rs 75 has been charged. I am using my data connection and how can i be charged for this. My Vodafone number is 0742394276.

    And also i check with Vodafone costume care. they given err responsible answers. and also they told me that the amount will refund with 24hr. but Still is not refunded.

  3. ayush Avatar
    ayush

    They also deduct my 75 and 47 rupees without any service. How can i refund my money.

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