Unnoticed balance deduction

May 22, 2015

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Aircel is continuously deducting balance from my account and when I complained against this to the customer care, she said that there is no update regarding deduction kindly contact after 2 hours. Now when I am trying to contact the customer care from last 2 days , it’s continuously prompting me that the customers care are busy
this behavior from the company is making me think that they might blocked my number to reach the service care..
This is not enough, although I have free A-A local calling balance, its is deducting my main balance in between.

Kindly take some steps to make me feel better.

Thank you
Number-9066980474

Comments

2 responses to “Unnoticed balance deduction”

Aircel

May 23, 2015

Hi Soumyakant Swain ,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [email protected] for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[email protected]
Aircel

May 25, 2015

Dear Soumyakant,

As per the analysis done checked & found that there is no issue found in your account as per the RC38 below is the benefits (1 Lakh Aircel to Aircel seconds . (First 120 Loc A-A secs / day at 2p/s))….Please be informed For any further assistance you can reach Appellate desk by dialing 9738199010 from Monday to Friday between 10AM and 6PM..

Unnoticed balance deduction

Comments

2 responses to “Unnoticed balance deduction”

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