Unjustified non deduction of EMI from bank A/c

Location/place: Bangalore

Name of company/service: Bajaj Finance

I took a loan from Bajaj Finance for a consumer durable product in Feb, 2012. My customer id is:7201431.
1. Last 2 EMIs was not pulled from my bank account because of technical issues as said by the officials and they want cash for the same.
2. Rs. 225/- is been deducted from my Ac as charges towards the Bajaj Finance Loan.
3. When 225/- can be pulled every month without fail why not rest 2 EMIs, which is nominal Rs. 914/- per month.
4. The executives will call once a month around 20th or 25th saying, we are coming to your place to collect money.

I fail to understand that a company like Bajaj Finance has agents to take money door to door. No calls are given from the customer care dept. asking for the reason of not paying the EMIs. The reason I wouldn’t want to give cash is because of 1 past bad experience with Reliance Communications. They are unable to fix up things and don’t know half the story as to till when the installment is due etc.

I am very clear, I will not give any cash at my door step to a stranger. For cheque also they have their own reasons.
Pathetic state of the executives and the company.

Look forward for some positive reponse, so that this headache goes away.

Richa Sarna
[email protected]


Comments

3 responses to “Unjustified non deduction of EMI from bank A/c”

  1. Bajaj Finserv Lending Avatar
    Bajaj Finserv Lending

    Dear Richa,

    Thank you for sharing your Customer Id.

    We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.

    During this time, should you wish to contact us, please write to us on [email protected] mentioning your Loan Account Number in the subject.

    With regards,

    weCare
    Bajaj Finserv Lending

  2. Bajaj Finserv Lending Avatar
    Bajaj Finserv Lending

    Dear Richa,

    As discussed over the call, with reference to your loan account number: 4040CD00284601, we would like to inform you that we have waived off the penal charges sof Rs.1450 levied to your loan account as a Service Gesture.

    We request you to please make the payment of the 2 EMI overdue in order to close your loan account.

    Please follow the below mentioned steps if you are logging in for the 1st time

    1.) Log on to our website http://www.bajajfinservlending.in and click on Customer Login option.
    2.) Sign in by entering the User Name and Default password received by you from -us
    3.)Kindly read the Terms and Conditions carefully and click on ‘Agree’ to proceed.
    4.)Select one Security question and your Answer.
    5.)Enter Email ID and Mobile Number registered with us and click on ‘Next’.
    6.)Kindly enter your Date of Birth or in case of a corporate customer please enter Date of Incorporation. Format
    needs to be: dd/mm/yyyy.
    7.)Please reset your password with a new password. Password should have at least 6 characters and at least one
    special character to keep the password secure.
    8.)Thus after completion of the First login process, you will come to your Home page on our website.

    For any further clarifications write to us at [email protected].

    We would like to inform you that an online payment can be made only for the overdue EMI . This facility is
    offered to customers who have Net Banking activated for their Bank account.

    In order to make an online payment you may follow the below mentioned steps –

    Step 1: Log on to http://www.bajajfinservlending.in and click on the tab “Pay EMI Online”.
    Step 2: Select your bank name from the drop down menu and enter your loan account number. The details of
    your overdue EMIs will be displayed.
    Step 3: Enter the amount for which you wish to make an online payment.
    Step 4: You will be redirected to your bank’s net banking site. Follow the regular net banking procedures to make
    your online payment.

    Please note that on successful completion of the transaction, a Transaction ID will get generated for any future reference.

    With Regards,

    weCare,
    Bajaj Finserv Lending

  3. B.sukhjeevan Avatar
    B.sukhjeevan

    Bajaj.card

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