Little unhappy to write this email as I am not able to make the fonts BOLD and RED.
Firstly, Flipkart should stop keeping customers held responsible for their process gaps or their partners mistakes.
I received a product without Price tag. The product was a sweat T-shirt at size L, which is actually my size. But the product’s fit was at small size. So I raised a request for replacement with Size XL. When the e-kart delivery guy came with the replacement product, he denied to accept the original one since the price tag was missing. And he told me to talk to Flipkart customer care and he bluntly said that price tag missing is not his problem because in his view, the accessories of the product delivered shows Price tag as one of them, it seems.
The above instance happened a week ago. Just for a simple product’s replacement which is of worth Rs 500+ I have been talking to Flipkart customer care for more than 7 times.
Every time I ask for a better person to talk with to have this simple problem solved, they keep introducing me to better and better stupids at Flipkart, who are gracefully able to apologize but could not think of a way to fix the issue.
So I had to give them a suggestion to send me an email from Flipkart Customer Care email id saying that the product can be accepted by the delivery guy even if the Price tag is missing, as its the responsibility of either Flipkart or the Seller.
For the above suggestion, I was told by all the three teams in Flipkart I spoke to (Customer Care Rep, Escalation Point (TL) and the Unit Manager) were stereo-typically told me that they cannot do it as their process is not that.
Are the processes for Customers, or Customers are for the processes???? Why would Customers be expected to follow their process when the fault is at the Supplier side!!!!!!! Is not it new way of cheating the market???
I still do not have the issue resolved. The last call I spoke with Flipkart customer care about the same issue lasted for nearly 90 minutes.
This kind of companies, in the name of start ups fools around with the customers.
This should have a proper regulation and transparency in the way they do business!
After all, customers are not distilled idiots. They are just common people who do not have that huge money to deal with laws and authorities.
@ Flipkart – Making people’s life simple by selling products online is not a great idea in this high-end technology era. Are you successfully able to implement your strategy meeting the customer satisfaction as well, that matters for a true business. The other comments I have seen in many blogs about Flipkart, from frustrated customers, were really nasty. If I would have been in your shoes, I would have EITHER not allowed another customer to write a nasty blog about my company OR I would have committed suicide for being an unethical online retailer.
Leave a Reply