Location/place: Guwahati
Name of company/service: Aircel Ltd.
Transformation from postpaid to prepaid is not available in aircel (although in TRIA regulation migration from pre-paid to post-paid and vice-versa is allowed without any migration charge and without having to change the mobile number. Complain lodging with proper docket number is not given as the Executive cannot lodge a complain as of Aircel not having the facility of migration from postpaid to prepaid. TRAI rules ensures that All Service Providers agree to register complaints in all areas of their service immediately, if delivered in person or by e-mail and within 24hours on receipt of the complaint by post but the complain has not been taken and issue not yet been resolved till date of sending the complain.
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