They Are Not Fulfilling Coomintment as given at time of Policy!!!

Location/place: HYDERABAD

Name of company/service: COUNTRY VACATIONS / CLUB

Dear Sir

Let me introduced you first. I am Firoz Ahmad, a NRI from Dubai. Last year in July, 2011 I have purchased a 30 Years vacation policy from the mentioned company (Country Vacation). However after signing and coming back I checked about the status of company on net and find lots of fraud complaints against them and I immediately called them and asked them to cancel my policy and refund my payments. Even I asked my paying bank to stop the payment but as it was with my consent so they cant stop the payment. However the payment cant be stoppe dthey get paid inspited of askign them to stop and cancel my policy as it was same day I requested.

However at policy convassing, their Rep. Mr Afrooz / Waheedudin at Amrutha Castle Office have canvassed the undermentioned terms and conditoned that were most of them proves out to be false:

FREE OFFER WITHOUT ANY OBLIGATION AGAINST DRAW FOR 116 PEOPLES FROM 100,000 PEOPLE PARTICIPATION (AS ON 11th JULY, 2011):

1. Holiday Voucher worth Rs 25,000/- for 5 star accommodation free for 2+2 for 6 Night and 7 days (6N/7D) free (Paying Admin fees of Rs 4000 for Manali, Goa, Kerala or any place in India or Rs 5000 for Thailand, Indonesia and Sri Lanka or International) valid for 1 year, No seasons or sessions is condition.

2. Free Country Vacation Privilege card entry for 2 for 1 day in any country vacation resort. With one month validity. 10% discount on all facilities.

3. Kitchen article (Crockery set).

4. Offer provided against visiting their office in Amratha Castle and as per draw concluded.

5. No purchase required or subject to any condition.

OFFER WITH OBLIGATION AGAINST PURCHASED POLICY # CVA190/113

Total Amount of Policy: Rs 225,000/- (For India & International – Life Time)

 Initially valid for 30 years.
 In Country Club own 53 personal Properties.
 All properties in RCI & DAE for India and International Vacations.

 India : 96 Places (Kashmir to Kanyakumari)
 International: 4000 Destinations

 Country Vacation Properties (56): Free
 India Tie Up Properties: Pay US$ 95 for 6N/7Days
 Abroad Tie Up Properties: Pay US$ 135 for 6N/7Days

Time Period: (2 Weeks)

 Total: 2 weeks per year.
 1 Week yearly vacation.
 1 Additional complimentary week each year (Bonus Week)
 No season obligation or restrictions for availing vacation.
 Opened for any month, January through December, 1st week to 52nd week.
 Can avail and borrow additional weeks as advance from future vacation.
 Required 10-45 days prior for booking the Vacation destination.

Other Immediate Free Offers, Benefits & Facilities provided against Policy:

 2 Return tickets for GOA / Kerala along with 3N/4days accommodation.
 Spa kit worth Rs 25,000/- (No specified validity period).
 2 Nos Gold Coins (1 Gram each).
 Extra additional 2N/3days complimentary stay in any Country Vacation properties in India (By Paying Rs 1400/- as administrative charges)
 A free Lunch in Amratha Castle.
 150 Sq Yd Land in Country Vacation Residential property (Fairway Extension C).
 Gold Membership Cards for “Couple” from Country Vacation free for life time (Irrespective of selling / cancelling / transferring the policy at any time at later stage)
 Free Insurance from HDFC for life (Rs 300,000/- each)
(Irrespective of selling / cancelling / transferring the policy at any time at later
stage)
 Vacation can be split as per customer convenience at various resorts & locations.
 Minimum 2 nights onwards accommodation at single location in split vacation.
 Vacation could be Transferred, gifted, exchanged, used, sell and also rented (through Country vacation TAG agent for 10% rent as commission) etc as per customer choice.

Members Count:

Initially 2+2 Members for 14 days in year (For First Year)
Or 6 Men for 12 days (2nd year vacation onwards)
Or 8 Men for 10 days (2nd year vacation onwards)

Annual Maintenance Contract Fees:

 Rs 60 per point (Rs 6000/- annually)
 AMC could be paid from rental income through TAG Agent of Country Vacation.

Gold Membership Card (Life Time Free for both Members)

 Free for life time to use within country club properties (India and Abroad)
 Non refundable or non cancellable in any condition of selling, transferring etc by present Policy holder. A complimentary Gift from Company.
 Can use facilities 365 days a year with 226 listed clubs.
 Avail Banquet hall free facilities 5 to 6 times in a year for one day each time.
 Food items 20% discount for Parties at Banquet halls usage.
 Free Swimming pool facilities.
 Free Tasha / Moksha Services for 3 years (Both members, Globally)
 Free Gym Facilities (National & International).

Free Insurance:

 Worth Rs 300,000 each for both member from HDFC (Total Rs 600,000/-)
 Free for life. Non refundable or non cancellable in any condition of selling, transferring etc by present Policy holder. A complimentary Gift from Company.

Travel Benefits:

 Upto 40% Discount on Air Tickets if booked through Country Vacation.
 Free Pick and Drop facilities to Airport, Train etc. (Fuel Charges applicable)
 Free Sight seeing that included Car, Driver and guide (Fuel Charges applicable).
 Free Laundry services.
 Free Child care Facilities.
 Free Medical Services at accommodation.
 Free Breakfast daily and 20% discount on Lunch & Dinner (India).
 Shopping Discount 20% in all metro cities.

These are the facilites and promised they made. However last year also they didnt provide us the services inspites of asking and as we are NRIs so we have limited period and therefore we return back to Dubai last year.

This year we came back on Vacation in June and called the very first day to provide us the offers that we didnt get last year and the same result. They keep delaying for one or other reason. Sometimes they say something and next they day they add something new and due to that we can avail the setvices nor any negotioations were reached.

The present status of the offers and conditin is as follows:

FREE OFFER WITHOUT ANY OBLIGATION AGAINST DRAW FOR 116 PEOPLES FROM 100,000 PEOPLE PARTICIPATION
(AS ON 11th JULY, 2011 – AS PER WAHEEDUDIN / AFROZ):

1. Holiday Voucher worth Rs 25,000/- for 5 star accommodation free for 2+2 = 4 Members for 6 Night and 7 days (6N/7D) free (Paying Admin fees of Rs 4000 for Manali, Goa, Kerala or any place in India or Rs 5000 for Thailand, Indonesia and Sri Lanka or International) valid for 1 year, No seasons or sessions is condition. (As Per Syed Waheeduddin / Afroz).

(I asked them to utliize this offer for Sri lanka last week but they didnt provide any status or response to it an dhence wasting time. I asked them to again incase they didnt provide it this year as we are running short of time, to extend and give it through email for next year as official letter & send by email to me with Open date till July 2014) (OPEN)

2. Free Country Vacation Privilege card entry for 2 for 1 day in any country vacation resort. With one month validity. 10% discount on all facilities. (As Per Waheeduddin / Afroz)

(As you said I can avail it anytime being member, so leave it) (CLOSED)

3. Kitchen article (Crockery set – Good quality) (As Per Syed Waheeduddin / Afroz)

(I didn’t get this, Pls arrange on Friday, 22nd June, 2012) (OPEN)

4. A free Luncheon for my family at Amritha Castle (As Per Syed Waheeduddin / Afroz)

(Arrange it on 22nd or 23rd Evening or Night) (OPEN)

5. To inform and clarify you that I have to Pay Rs 225,000/- against polcy that was equivalent to Dhs 18,000/- (at that time at 1 Dhs = Rs 12.50 as we checked and agreed). However Mr Waheedudin agreed that if any additional charges will come for conversion being using international credit card, as I already informed My Waheedudin & as agreed by him, will be refunded and paid by your company.

To inform you I was charged by bank Dhs 19,045.56/- (See the attached eStatement) An additional as I was expecting and Mr Waheedudin agreed to pay back incase charged?? Kindly make adjustment for this addition payment of Dhs 1,045/- or Rs 13,060/- for refund?? (As Per Syed Waheeduddin) (OPEN)

6. No purchase required or subject to any condition. (As Per Syed Waheeduddin / Afroz)
(Not Applicable)

7. The above mentioned Offer are provided against visiting their office in Amratha Castle
and as per draw concluded (As Per Syed Waheeduddin / Afroz) (Not Applicable)

NOTE PLEASE: (Article 1-5) I have all this in written on canvassing paper where Rep. Mr Afroz / Waheedudin offer me this policy on Behalf Of Country Club!!!!

OFFER WITH OBLIGATION AGAINST PURCHASED POLICY # CVA190113

Total Amount of Policy: Rs 225,000/- (For India & International – Life Time)

 Valid for 30 years (Not Applicable)
 In Country Club own 53 personal Properties.
(Where are the 53 properties of Country Club Owned properties? Pls provide me
the list of complete 53 Country Club properties with details as informed? (OPEN)
 All properties in RCI & DAE for India and International Vacations.
(As per Sri I will get DAE card and I can utilize international Holidays through it??
Where and when I will get DAE card?? (OPEN)
 India : 96 Places (Kashmir to Kanyakumari)
(Where are the 96 properties including 53 of Country Club? Pls provide me the list of all 93 properties with details as informed? (OPEN)
 International: 4000 Destinations.

 Country Vacation Properties (56): Free
 India Tie Up Properties (40): Pay US$ 95 for 6N/7Days
 Abroad Tie Up Properties (4000): Pay US$ 135 for 6N/7Days

Time Period: (2 Weeks) (As Per Rep. Mohd Afroz)

 Total: 2 weeks per year.

 1 Week yearly vacation. (CLOSED)

 1 Additional complimentary week each year (Bonus Week) (Its not provided on the Country Vacation site for holidays, pls clarify when to get this additional bonus week and how to avail it?) (OPEN)

 No season obligation or restrictions for availing vacation. (Why mention Blue season on my card?? Does it means any specific week of the year? Pls specify & clarify what Blue Season Means as I was told I can book anywhere in India / Abroad prior to 10 days intimation for booking from 1st January till 31st December?) (OPEN)

 Can avail and borrow additional weeks as advance from future vacation. Pls clarify how can I do this?? (OPEN)

 Required 10 days prior for booking the Vacation destination.

Other Immediate Free Offers, Benefits & Facilities provided against Policy:

 2 Return tickets for GOA along with 3N/4days accommodation. (CLOSED)

 Spa kit worth Rs 25,000/- (No specified validity period). (I didnt get this kit?? Pls provide it on 22nd June, 2012 when I will come to collect my other things.) (OPEN)

 2 Nos Gold Coins (1 Gram each). (I didnt get these 2 coins 1 gram each yet?? Pls provide it on 22nd June, 2012 when I will come to collect my other things.) (OPEN)

 Extra additional 2N/3days complimentary stay in any Country Vacation properties in India (By Paying Rs 700/- per day as administrative charges) (OPEN)

 A free Luncheon in Amratha Castle.
(Arrange it on 22nd or 23rd Evening or Night) (OPEN)

 150 Sq Yd Land in Country Vacation Residential property (Fairway Extension C – 2689) by paying rs 30,000/- as final payments for Regustration and other processing fees..
(Offer letter received for this. However I will like to change it to 300 Sq Yd against making my holidays from India / International to INDIA ONLY as discussed with Mr Ahmed Mohiuddin and he said it can be consider and will reply back but never happen nor he called me back?? Pls clarify) (OPEN)

 Gold Membership Cards for “Couple” from Country Vacation free for life time (Irrespective of selling / cancelling / transferring the policy at any time at later stage) (Why you provide me silver card?? Where is the gold card??) (As Per Rep. Afroz) (OPEN)

 Free Insurance from HDFC for 25 years (Rs 300,000/- each) Irrespective of selling / cancelling / transferring the policy at any time at later stage) (As Per Rep. Afroz) (Got this letter but its valid for 1 years?? Why so? Pls clarify and see the attached file) (OPEN)

 Vacation can be split as per customer convenience at various resorts & locations. Minimum 2 nights onwards accommodation at single location in split vacation. (As Per Rep. Afroz) (Pls clarify in written to agree) (OPEN)

 Vacation could be Transfer, gifted, exchanged, used, sell by member self and also rented (through Country vacation TAG agent for 10% rent as commission) etc as per customer choice. (As Per Rep. Afroz) (Pls clarify who are these TAG Agent) (OPEN)

Members Count: (Pls clarify what it means????) (OPEN) (As Per Rep. Afroz)

Initially 2+2 Members for 14 days in year (For 1st Year)
Or 6 Men for 12 days (2nd year onwards)
Or 8 Men for 10 days (2nd year onwards)

Annual Maintenance Contract Fees:

 Rs 60 per point (Rs 6000/- annually)
 AMC could be paid from rental income through TAG Agent of Country Vacation. (As Per Rep. Afroz)

Gold Membership Card (Life Time Free for both Members)

 Free for life time to use within country club properties (India and Abroad)

 Non refundable or non cancellable in any condition of selling, transferring etc by present Policy holder. A complimentary Gift from Company.

 Can use facilities 365 days a year with 226 listed clubs.

 Avail Banquet hall free facilities 5 to 6 times in a year for one day each time.

 Food items 20% discount for Parties at Banquet halls usage.

 Free Swimming pool facilities.

 Free Tasha / Moksha Services for 3 years (Both members, Globally)

 Free Gym Facilities (National & International).

Free Insurance:

 Worth Rs 300,000 each for both member from HDFC (Total Rs 600,000/-) (Got this letter but its valid for 1 years?? Why so? Pls clarify and see the atatched file)

 Free Insurance for life. Non refundable or non cancellable in any condition of selling, transferring etc by present Policy holder. A complimentary Gift from Company.

Travel Benefits:

 Upto 40% Discount on Air Tickets if booked through Country Vacation.
 Free Pick and Drop facilities to Airport, Train etc. (Fuel Charges applicable)
 Free Sight seeing that included Car, Driver and guide (Only Fuel Charges applicable).
 Free Laundry services.
 Free Child care Facilities.
 Free Medical Services at accommodation.
 Free Breakfast daily and 20% discount on Lunch & Dinner (India).
 Shopping Discount 20% in all metro cities.

What the Rep Afrooz and Waheedudin told us (as we have his canvassing paer with us) are in contradiction as company denying them and said the Reop said most of the things from his own side and comapny is not responsbile?? Then what should we do??We visited to their head office last year also and this year but no result as they keep forwarding me from one guy to other and didnt rectify my prob. Even the senior members askign to contact junior and junior to senior and ths keep going on since last one year??

Pls advice what should I do with them as I read abou tthem on net was right and they are fraud and scammer company. I want to get my Rs 225, 000/- Back and cancel the policy as they cant provide me anythign they promised me since last year July 2011.

Thanking you in advance for anticipated promot response and cooperation.

With warm regards,

Firoz Ahmad


Comments

2 responses to “They Are Not Fulfilling Coomintment as given at time of Policy!!!”

  1. Country Vacation response team Avatar
    Country Vacation response team

    Dear Sir,we just viewed your experience here & the inconvenience is deeply regretted. Kindly mail the complete details of your membership & issues if any to [email protected], so as to help you and understand the issue better.

  2. kapil goyal Avatar
    kapil goyal

    its a great mistake opting vacations from country vacations (Country club)
    with the amount of 105000 membership fees and something 6600 AMC charges par year i was offered 6N/7D holiday.
    no split rule was told initially, when i used 2N/3D at 3 destination they (6N/7D + 6N/7D )consumed 2 years holiday balance……i dont know how remaining holidays are consumed………..

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