Location/place: Naraina Delhi
Name of company/service: Shagun Management Services
Shagun Management Services
CB-252, Ring Road Naraina
New Delhi-110028
Date: 07/07/2012
To,
The Divisional Manager,
The MTNL Telephone Nigam Ltd.
West Delhi
Sub: Complaint regarding MTNL Broadband Connection
Dear Sir / Madam,
This is with reference to our Telephone line no. 011-25775181, which also happens to be our Broadband Internet Connection. Since last 1months we are facing frequent internet disconnection issues almost every alternate day at periodic intervals. We have lodged numerous complaints, sent complaint letters; also met your officials couple of times regarding the same, but it was all in vain as the problem still exists. We have been given a number of reasons for the frequent disconnection viz. Earthen issue, server problem, request time out, ADSL issues etc.
Our entire official work gets disrupted due to internet disconnections. We have been using your services since last 1years and do not expect this kind of services from MTNL.
So, requesting you to kindly look into this matter on top priority else we will be forced to discontinue with your services. We hope you will take appropriate actions regarding the same.
Thanking you in anticipation.
Sincerely,
Shagun Management Services
011-25775181; 9716104151
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