SETTLED CLAIM NOT RECEIVED TILL DATE

Location/place: KOLKATA

Name of company/service: MDINDIA HEALTHCARE SERVICE PVT LTD

Dear Sir / Madam,
This complaint is regarding the claim settled amount which should have got credited into my bank a/c one month back as per the Company . Please find my communication with the company.

PLEASE LET ME KNOW THE STATUS , ITS TOO MUCH NOW!!!!!

Thanks & Regards
Rupam Naha
Dy Manager / Priority Banking RM
Haldia Branch
+91 9831525089

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—–Rupam Naha/DM/261/AXISBank wrote: —–
To: [email protected]

From: Rupam Naha/DM/112/AXISBank
Sent by: Rupam Naha/DM/261/AXISBank
Date: 14/08/2012 06:30PM
Subject: RE: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir / Madam,
Your deadline is over ! Now its my turn to act accordingly. Really a bitter experience in my lifetime!!!!!!! Be ready for the complaint and the escalation.

Thanks & Regards
Rupam Naha
Dy Manager / Priority Banking RM
Haldia Branch
+91 9831525089

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—–“Customer Care Team / Customer Care / MDIndia / Head Office-Pune” wrote: —–
To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 14/08/2012 05:48PM
Cc:
Subject: RE: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir / Ma’am,

Greetings from MDIndia!

CCN: MDI1356080

We regret for the inconvenience caused! We are coordinating with our processing team on priority. We will update you at the earliest.

Kindly feel free to revert in case of any query.

Thanks & Regards,

Shakuntala Bhosale,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com for claim status, e-cards, form download and other value added services.

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 14/August/2012 2:35 PM
To: [email protected]
Subject: Fw: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent
Importance: High

Dear Sir / Madam,

Just reminding that today till 6 PM is the last deadline to settle the matter , unless it will be sent to Consumer Forum along with an escalation to the Senior officials.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–Forwarded by Rupam Naha/DM/261/AXISBank on 14/08/2012 02:33PM —–

To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 11/08/2012 05:10PM
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir/Ma’am,

Greeting from MDIndia Family!

CCN: MDI1356080

We regret for delay!

This is to inform you that we are in receipt of your email. Request you to allow us some more time. Our processing team is working on it on priority. We will update you within 5 working days.

Please feel free to revert in case of any query.

Thanks & Regards,

Priscilla Palande.

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 11/August/2012 1:57 PM
To: [email protected]
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent
Importance: High

REALLY UNFORTUNATE , MISERABLE , NOT AT ALL COMMITTED , IRRESPONSIBLE!!! I will go to Consumer Forum , you all have a time limit of 2 days i.e. Tuesday , 14/08/2012 , 6 PM.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–“Customer Care Dept/ Customer Care / MDIndia / Head Office-Pune ” wrote: —–

To:
From: “Customer Care Dept/ Customer Care / MDIndia / Head Office-Pune ”
Date: 11/08/2012 12:56PM
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir/Ma’am,

Greetings from MDIndia Family!

CCN: MDI1356080

This is to inform you that the claim of Rs. 22092/- for CCN: MDI1356080 is under accounting process and our accounts team working on the same. The settled amount will be credited into your account in 5 working days.

Kindly feel free to revert in case of any query.

Thanks & Regards,

Sagar Salve,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 3rd floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, Cashless:- 1860-233-4449

Toll Free: 1800-233-1166, Cashless:- 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 10/August/2012 8:24 PM
To: [email protected]
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent
Importance: High

Dear Sir / Madam,

Nothing is happening , really unfortunate ! You can’t even confirm me the date of credit.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–“Customer Care Team / Customer Care / MDIndia / Head Office-Pune” wrote: —–

To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 09/08/2012 03:51PM
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir / Ma’am,

Greetings from MDIndia!

CCN: MDI1356080

This is to inform you that we are in receipt of your email. Your payment for settled amount is under final accounting process. We are coordinating with our processing team. We will update you upon the progress at the earliest.

Kindly feel free to revert in case of any query.

Thanks & Regards,

Shakuntala Bhosale,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com for claim status, e-cards, form download and other value added services.

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 08/August/2012 6:36 PM
To: [email protected]
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent
Importance: High

Dear Sir / Madam,

Regretfully I wish to inform you that I can only allow a time frame of 24 hours from now for the claim amount credit. If it does not happen by tomorrow evening , I have to escalate the matter to my higher officials as already discussed with my Zonal functionaries regarding the neglegency on your side. I am just waiting for the feedback from your side. At the conclusion the Customer Support Team is horrible , it lacks in Committment, delivers a half written mail to a customer, although you deal with the utmost important aspect of human life. I am really unfortunate that I have to send so many communications for crediting ( after 12 days of settlement date)

of a claim settlement amount, as if I am begging for a grant !!!!!!!!!!!!!!!!

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–“Customer Care Team / Customer Care / MDIndia / Head Office-Pune” wrote: —–

To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 06/08/2012 08:21PM
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent

Dear Sir/Ma’am,

Greeting from MDIndia Family!

CCN: MDI1356080

We regret for delay and inconveniences caused. Your claim lodge under the CCN: MDI1356080 has been settled on 26/07/2012 for Rs. 22092/-. Request you to kindly allow us 5 working days to resolved the is

Please feel free to revert us in case of any query.

Thanks & Regards,

Sanjoy Oinam,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 06/August/2012 5:37 PM
To: [email protected]
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount : Urgent
Importance: High

Dear Sir / Madam,

As per the trail mail , I am sorry to state that inspite of a written commitment of one of your staffs , that the claim amount will be credited to the bank a/c within 5 working days , its not yet happening . Moreover the claim settlement period is getting delayed by 1 or 2 days whenever I tried to establish a communication.

It is really unfortunate that I have to knock your door again and again for getting a claim settlement amount . At the conclusion your I am not asking for any favour, rather it is a genuine claim which should have got credited much earlier in the present scenario of hi-tech driven banking facilities.

Request your urgent action in this regard.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

P Please don’t print this e-mail unless you really need. Save paper to save environment

—–“Customer Care Dept/ Customer Care / MDIndia / Head Office-Pune ” wrote: —–

To:
From: “Customer Care Dept/ Customer Care / MDIndia / Head Office-Pune ”
Date: 06/08/2012 03:20PM
Subject: RE: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount

Dear Sir/Ma’am,

Greetings from MDIndia Family!

CCN: MDI1356080

We have received your claim documents and they have been lodged under Policy number 310300/46/11/8500000041 claim number MDI1356080 for Rs. 26151/-

The claim has been settled on 26/07/2012 for Rs. 22092/- The claim is under accounting process and the amount will be credited into your account in 7 working days.

Kindly feel free to revert in case of any query.

Thanks & Regards,

Madhuri Agarwal,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 3rd floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, Cashless:- 1860-233-4449

Toll Free: 1800-233-1166, Cashless:- 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 06/August/2012 1:38 PM
To: [email protected]
Subject: Fw: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED : Delay in Credting Settled Claim amount
Importance: High

Dear Sir / Madam,

As per the appended mail , the intimated period for credit of the settled claim amount was 5 working days. But , unfortunately the period has crossed the intimated limit and the settlement amount has not yet been credited to the respective bank a/c.

Request your urgent and kind attention in this regard.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–Forwarded by Rupam Naha/DM/112/AXISBank on 06/08/2012 01:34PM —–

To: [email protected]
From: Rupam Naha/DM/112/AXISBank
Date: 03/08/2012 02:11PM
Subject: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Sir / Madam,

As per the appended mail the claim was settled on 26/07/2012, but till yesterday the amount was not credited to the account. Please confirm the date of credit of the settled claim.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

P Please don’t print this e-mail unless you really need. Save paper to save environment

—–“Customer Care Team / Customer Care / MDIndia / Head Office-Pune” wrote: —–

To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 01/08/2012 08:00PM
Subject: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Sir/Ma’am,

Greetings from MDIndia Family!

CCN: MDI1356080

This is to inform you that as per policy norms for maternity Pre and Post hospitalization are not payable.

Please feel free to revert in case of any query.

Thanks & Regards,

Sanjoy Oinam,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: Customer Care Dept/ Customer Care / MDIndia / Head Office-Pune [mailto:[email protected]]
Sent: 31/July/2012 7:06 PM
To: ‘[email protected]’
Subject: RE: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Sir/Ma’am,

Greetings from MDIndia Family!

CCN: MDI1356080

This is to inform you that your claim for Rs. 26151/- has been settled on 26/07/2012 for Rs. 22092/-. The claim is under accounting process and the amount will be credited into your account in 5 working days.

Kindly feel free to revert in case of any query.

Thanks & Regards,

Sanjoy Oinam,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 3rd floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, Cashless:- 1860-233-4449

Toll Free: 1800-233-1166, Cashless:- 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 31/July/2012 2:29 PM
To: [email protected]
Subject: Fw: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED
Importance: High

Dear Sir / Madam,

As per the appended mail please clarify why I will not get the settlement of claims for pre as well as post hospitalisation expenses , though it was provided by all the Insurance TPAs from the very beginning.

Request your kind attention in this matter.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–Forwarded by Rupam Naha/DM/112/AXISBank on 31/07/2012 02:26PM —–

To: [email protected]
From: Rupam Naha/DM/112/AXISBank
Date: 30/07/2012 12:47PM
Subject: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Sir / Madam,

Thanks a lot for your early action and response.

Thanks & Regards

Rupam Naha

Dy Manager / Priority Banking RM

Haldia Branch

+91 9831525089

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—–“Customer Care Team / Customer Care / MDIndia / Head Office-Pune” wrote: —–

To:
From: “Customer Care Team / Customer Care / MDIndia / Head Office-Pune”
Date: 30/07/2012 12:42PM
Subject: RE: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Sir/Ma’am,

Greetings from MDIndia Family!

CCN: MDI1356080

This is to inform you that your claim of above CCN has been settled for Rs. 22092/- and payment of the claim is under accounting process. The settled amount will be transferred in your Axis account as earliest.

Please feel free to revert in case of any query.

Thanks & Regards,

Bharati Chaudhari,

Customer Support Team.

MDIndia Healthcare Services (TPA) Pvt. Ltd.

S. No. 46/1, E-space, A-2 Building, 4th floor,

Pune Nagar Road, Vadgaonsheri, Pune 411014.

UAN No: 1860-233-4446, 1860-233-4448

Toll Free: 1800-233-1166, 1800-233-4505

Visit us @ www.mdindiaonline.com

Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of MDIndia Healthcare Services (TPA) Pvt. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.

From: [email protected] [mailto:[email protected]]
Sent: 30/July/2012 11:14 AM
To: [email protected]
Subject: Re: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED
Importance: High

Dear Sir / Madam,

As per the appended mail please confirm whether the payment will be made through cheque payment ( will it be sent to residence address) or direct transfer to the bank a/c of Rupam Naha?

Request your kind attention in this matter.

Thanks & Regards

Rupam Naha

Dy Manager / Sal RM

Gangtok Branch

+91 9831525089

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—–[email protected] wrote: —–

To: [email protected], [email protected], [email protected]
From: [email protected]
Date: 26/07/2012 07:30PM
Subject: CCN:MDI1356080 | NON CASH LESS | CLAIMS IS SETTLED

Dear Customer,

Greetings from MDIndia!

We have received claim documents for Patient named Sebanti Naha. under Claim Control Number MDI1356080
and Policy number 310300/46/11/8500000041.

Subjected Claim has been Settled.
For your reference please find attached Claim Payment Sheet on the same.

For more information please log on to www.mdindiaonline.com
OR Contact on Toll Free number : 1800-233-1166, 1800-233-4505.