We had purchased an airtel dongle for an internet connection. These guys came home and took the required documents as well as the money which was a sum of INR 2000. All this happened on a Saturday (08/11/2014), and we were told that our services would be activated by Monday (10/11/2014) end of the day. It is Thursday (13/11/2014) today and nothing has happened up till now! It seems that the people who were supposed to come for an address verification went to some other residence instead of coming to ours. The people responsible for this goof up are the people sitting at airtel who gavee them the wrong address. Now our connection won’t get activated until an address verification happens. We have to go to an airtel store and get our address verified, when they should be the ones looking into this and rectifying the error made on their part! This is how big companies take money and don’t provide the promised services! This is how companies like AIRTEL show us how a telecom provider they are! This is preposterous! I recommend that no consumer approach AIRTEL for an internet connection, because they will take your hard earned money and leave you stranded with no internet connection!
Service not Provided! Money Already Taken from us!
Comments
2 responses to “Service not Provided! Money Already Taken from us!”
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Dear Ms. Banerji,
This is with reference to your post dated 16 November 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at [email protected]
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Ms. Banerji,
This is with reference to your post dated 16 Nov. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [email protected]
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and servicesTwitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
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