sending anonymous alerts and creating lot of headache without resolvoing the issue.

Location/place: Bengalore

Name of company/service: Airtel India service ltd

i am posting complete mail transaction here:

i am keep on getting on alerts and subscription details i contacted AIRTEL customer care ‘n’ number of times and the subscriptions keep on charging me like anything.

PLease take action against them asap.not at all good response from them.i got frustrated by this alerts.

RamaKrishna
8:43 PM (4 minutes ago)

to 121
HI Team,

Again and again i am getting this subricption Alert:

from AD-AIRINF:
You have been renewed for NOVOSOL_football daily subcriptions service from
airtel and you have charge 2 rupees”

What the Hell you people you are doing i dont know.i am going to put case against you with this email proofs and call recordings.i need immediate explanation

this kicking me like anything…

On Wed, Jun 20, 2012 at 5:47 PM, wrote:
Dear Ramakrishna Anthwar,

Ref: Email dated 20-06-2012, expressing concern about Subscription Service.

Thank you for your mail to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We would like to inform you that as Subscription Service is deactivated with effect from 20-06-2012 for your airtel mobile number.

Further, we regret to inform you that we are unable check the usage and the charges towards the same in middle of billing period.

Hence, we request you to revert the email after forthcoming bill dated on 27-06-2012 in order to waive off the same, if the same has been charged for your airtel mobile number 9535878337.

You may also send an SMS with the content as STOP to 121 (Toll free) to deactivate or to know the active Value Added Services on your account instantly.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,
Hemanth Kumar
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=97F91C659EFF 2 A7499F61E68A9D2374A4D4CB63E82DD3F4041474FB8DA3D43454944454FB4DA2363ABEC&refno=Qrc12006121506319686882

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 20/06/2012 03:45:34 PM
Subject: Re: SUBSCRIPTIONS ARE CREATING AUTOMATICALLY [|BAL|Qrc11906121906229673708|]

Is this good reason to close the Issue.there no way related to the solution.are
sleeping or What..?

i am getting this messsage from airtel again and again:

from AD-AIRINF:
You have been renewed for NOVOSOL_football daily subcriptions service from
airtel and you have charge 2 rupees”

i asked you what is this and why it is happening again and again…i need
clarification about this message not my bill usage.Now you got my point or can
i convert it to your suitable langugage.

but your explanation is completely different my issue..

On Tue, Jun 19, 2012 at 11:46 PM, wrote:
Dear RamaKrishna Anthwar,

Ref: Email dated 19-06-2012, expressing concern regarding the VAS Charges for
your airtel mobile number 9535878337.

Thank you for your mail to airtel and the opportunity to assist you.

We wish to inform you that there is an unbilled amount of Rs.633.44/- as on
18-06-2012 and it includes the usage and does not include the rental or
discounts, if any. The unbilled amount gets updated once in 24 hours, according
to your usage. The details of the usage will be generated in the forthcoming
bill.

We request you to revert us after the bill generation in order to initiate
further assistance.

Please dial *121# (Toll free) from your mobile to know the unbilled amount.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.

Yours Sincerely,
Manzoor Elahi
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E6296F98E123
66A6EE14749BE72952B6C9CCCD38BF 05BBCDC2761A5EE11739DFB 0 A
C749BE42A59B9C0&refno=Qrc11906121906229673708

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 19/06/2012 07:51:08 PM
Subject: subscriptions are creating automatically

Hi Team,

i dnt the reason but somehow this subcriptions creating automatically and
suddenly a message comes like this

“from AD-AIRINF:
You have been renewed for NOVOSOL_football daily subcriptions service from
airtel and you have charge 2 rupees”

i didnt use these football alerts and how it was renewed and charged 2rupees.

i got this message at 19th june 7:43pm

Please de-activate this kind of alerts and make sure that it not happens again.

have a nice day.

—
Thanks & Regards
RamaKrishna

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