Scam Membership selling of Bijis Hotel Lonavala by RMV

Location/place: Mumbai

Name of company/service: RMV Communication (representing Bijis Hotel Lonavala)

This is regarding the the offer made to me by Bijis Hotel privilege club offering membership for 1 year with some fake benfits (i dont know why do you call this a privilege club at first place as i was treated like a third class member). I am writing this email after facing several issues dealing with the people managing this membership GIVING ME FALSE COMMITMENT from the very beginning. Also, need to bring this to notice of Bijis hotel who were being represented by Mr Vishal and Mr Mayur Luthria. After i made the payment of R 6999, all the below mentioned issues have cropped in

1) I was sold this membership which i brought on basis of 2Nights stay at Bijis any day stay (including public holidays) and 1 vouchers of 2Nights stay free at Treasure Island Resort free of cost. I have tried to book rooms at Bijis at 3 occassions (have proof of email sent) almost a week in advance each time however every time it has not been accepted. On last occassion, i had called Mr vishal on 10th of August, requesting to book for me 2Nights for 17th to 19th August (a week advance notice) however he requested me back stating instead of taking 17th checking, please take 19th checkin (Sun checkin) for which i have my telephonic conversation recorded. I agreed to his request for 19th checkin and he said he will send me a confirmation email in 24 hours which was not sent. SInce i had to travel abroad, i returned on Thursday 16th and called to confirm but he said the booking is not done and asked me to go 20th Aug 2012. I was being dictated when to go if i want to avail this offer. Secondly when i tried to book Treasure Island offer, i was told to contact them directly. When i contacted them Directly, i was told that i have to pay another Rs 2100 for 2Nights to Treasure Island which was nowhere mentioned in the attached offer email sent to me at the time of selling me this membership. These 2 are clear cases of MISSELLING and FALSE COMMITMENT!

2) I was sent my membership kit almost 2 months after i made the payment. I have track emails where i was dissatisfied by false commitment (an email was sent to you as well earlier). Mr Mayur then had called and told me he is sending me the refund however instead of sending me the refund, he sent me an additional Treasure Island voucher (again this voucher is only a gimmick as stated above as one is require to pay additional Rs 2100 amount). I accepted the voucher because that time i didnt know about this additional charges.

I have invested rs 7000 on a holiday but i have suffered on account os MISSELLING and wrong commitment. Now when i called Mr Mayur for a refund, i have been told that i could have refund only in 15 days of this membership. This is a pure SCAM where i have been tricked into. Once a customer makes payment, then he is forced to take booking only on the dates the management wants or forego the money he has paid. Mr Mayur has even told me once i can go to any consumer court i wnat but i cant do anything. I request you (the consumer redressal forum) to take this case up and take strict action on account of losses incurred by me as i have paid this amount more than 3 months back and the mental agony i went through dealing with them.

Thanks and Regards

Jitendra S


Comments

9 responses to “Scam Membership selling of Bijis Hotel Lonavala by RMV”

  1. Shame

  2. Mayur Luthria Avatar
    Mayur Luthria

    9892537222, If all the above written complains are true I will refund 5 times the amount of your membership fees, if not you guys HAVE IT, over n above these are gimmicks to fleece us n I know who is doing this, either I take reactive action or you guys guys call me on the number mentioned.

  3. KARAN SANGHVI Avatar
    KARAN SANGHVI

    DEAR SIR ,

    I HAVE LOST COUNTS IN THE NUMBER OF COMPLAINTS MADE TO YOU . I HAD TAKEN A MEMBERSHIP OF BIJIS . ONCE I HAD PAID I RECIEVED THE VOUCHERS AFTER 3 MONTHS . I WAS SUPPOSE TO RECIVE 2 VOUCHERS OF TREASURE ISLAND ALSO . WHICH APPRANTELY ONE I RECIVED AFTER 6 MONTHS WITH ONLY 1 MONTH VALIDITY REMAINING . AND OTHER I RECIVED IN OCT – NOV .

    I HAD COMPLAINED TO MR VISHAL MORE THAN 10 TIMES . YES MORE THAN 10 TIMES IN REGARD TO SENDING ME A NEW VOUCHER OF TREASURE ISLAND AS ONE VOUCHER VALIDITY WAS OF 1 MONTH AND NO USE . HE HAS STILL NOT SENT ME GIVING ME REASONS THAT HE HAS ALREADY SENT ONE .

    I WOULD BE GLAD IF YOU CAN LOOK IN THIS MATTER AND SORT MY ISSUES OR I AGAIN PLEASE REQUEST YOU TO TAKE MY VOUCHERS BACK WHICH I WOULD BE HAPPY TO GIVE YOU AND GIVE ME BACK THE MONEY PAID .

    THANK YOU

  4. fraud people who cheats public

  5. I was also sold and cheated by Vishal. from past 2 years i am following for the refund. Sometimes he says i am out of station, sometimes he says Mayur is out of India, etc. I was offered Bijis package but never got the booking.

  6. Both Lutharias are cheater and they need to be stopped from further cheating people. Both of them are shameless. Think their mothers were also same.

  7. CHEATER

  8. Yes i also agree. They are the worst thing to happen in hospitality industry. Now they have left Bijis and started selling Manas Lifestyle resort memberships as the name is same as Manas resort and they can fool people easily. They still using the same tactics to fool people and make money. Poor Mr. Anil Paranjpe – Managing Director and CEO of Prolific Hotels. He is loosing so many customers trust becos of RMV.

    Please beaware two different properties
    www. manasresort.in
    www. manaslifestyleresort.com

  9. They are pure cheaters and all the want is to steel people’s money!

Leave a Reply

Your email address will not be published. Required fields are marked *