Samsung galaxy Note N7000 corning gorilla glass broken when fell from 2.5feets

Location/place: Gurgaon

Name of company/service: TCS

Hi,
I bought a samsung galaxy note N7000 in aug2012, which is still under warranty. By mistake, the phone fell from a hieght of around 2.5feets and the corning gorrilla glass, which is supposed to be capable of handling weight of a gorrila, got broken. when i contacted sasmung service center, they said its not supposed to be replaced in warranty but then why are they claiming that it will not get broken. Its not at all corning gorilla glass. I contacted samsung, but didn’t get a positive reply, instead they are asking me to change the whole display, not only the outer glass, worth rs.8k.
Please help and suggest what should i do. I am ready to lodge a report against samsung for this.


Comments

One response to “Samsung galaxy Note N7000 corning gorilla glass broken when fell from 2.5feets”

  1. shreyansh Avatar
    shreyansh

    Heyy buddy…what happened thereafter?? Did you lodged a complaint in consumer forum?? Same incident happened with me too and glass got broken after falling from about 1.5feet high. So what is the remedy for us?? Should such a brand continue to make false claims??

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