Rs.250 deducted from freecharge.in but recharge was not successful and not refunding my money

Location/place: Bangalore

Name of company/service: Freecharge.in

Hi,
I used freecharge.in to recharge my cell on 6th august but the transaction had failed. Rs.250 was deducted from my account. When I contacted the bank they told its a valid transaction and even provided me with the payment voucher no which will be generated only on transferring the funds to merchant. But Freechare is denying this even after providing them with all details like bank stmt snapshot, payment voucher and also the trace id. I dont know whom should I contact now to get back my money. My bank is telling its valid transaction and ready to provide all details of transaction and on other hand Free charge is denyin on this.Is there anyone to hear this?????? Can people be cheated so easily by online recharge comapanies???


Comments

One response to “Rs.250 deducted from freecharge.in but recharge was not successful and not refunding my money”

  1. Dear Customer,
    Greeting from Freecharge.in

    Request you to share details so that we can resolve your issue on priority.

    For further queries feel free to write us at [email protected] or visit the below mentioned link in order to assist you.

    http:/support.freecharge.in

    Once you submit all the details, your query will be addressed with in 24 hrs.

    Regards,
    freecharge team
    http://www.freecharge.in

    Happy Freecharging!!!

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