Location/place: bhavnagar
Name of company/service: swipe teleocom
Hello,
I had purchased the mobile handset swipe 9x from swipe telecom.
Since beginning they are harassing and now they have crossed extreme limits.
First, they delivered the product after the time limits they have given was crossed. I had to take follow up so many times but all the time I got very rude and unsatisfactory answers.I have mail trails in which they have committed their mistake clearly.
Second, they delivered faulty device. I have written in mail from swipe telecom that, it is faulty device (after it was checked from authorized service station at bhavnagar) and thus they were convinced to replace the same after my very very hard efforts(I have all mails which clearly shows how they are ignoring and twisting the whole matter and harassing).
Third: they told me to courier it to their pune office on my own charges which is totally wrong. Though after my so many telephonic calls with their superior they told me to deliver it to ahmedabad service station. I agreed to do needful just to clear the matter soon and so i helped them to reach that device at ahmedabad service station address given by them, which incurred me Rs. 600+ amount.
Forth: After that also, they are not at all interested to make follow up and deliver the new device. I had asked so many times regarding the status in which every time I got rude and unsatisfactory reply.
Fifth: After my so many calls and mails, They told me that new device will be delivered to my home address. after that suddenly they mailed me that the new device sent to ahmedabad service station instead of my home. Now they are telling me to take that device from ahemedabad at my own charges.
I am really fed up of this company now.Please see my last mail trail and though I wrote in strict way, they did not care even to call me or reply my mail.
Mon, 1 Jul 2013 at 23:48
Mon, 23:48
Message starred
Fw: Replacement of 9X… treat it as MOST URGENT
Hide Details
From
shah dipti
To
PLEASE CONFIRM ON WHICH ADDRESS YOU HAVE SENT THE DEVICE =
CONFIRM THE MATTER SOON AS IT IS REQUIRED FOR POLICE/LEGAL ACTIONS TOWARDS YOU ALL…..
TREAT IT AS MOST URGENT……..
DELAY IF ANY WILL BE VIEWED SERIOUSLY.
—– Forwarded Message —–
From: Info
To: ‘shah dipti’ ; ‘Customer Care’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Monday, 1 July 2013 10:42 AM
Subject: RE: Replacement of 9X
Dear Ma’am,
Greetings From Swipe Telecom,
We want to inform you that we have dispatched your new replacement device, Kindly check the below shipment details :
Courier Name : Aramex
AWB Number : 4729581393
Click on the below link in order to track your details :
http://www.aramex.com/
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
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Signature-lw
From: shah dipti [mailto:[email protected]]
Sent: Sunday, June 30, 2013 2:16 AM
To: Customer Care; ‘Info’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Replacement of 9X
Hi,
What do you mean by your these words: “Your satisfaction is of the utmost importance to us. We have routed your device at your address mentioned below. It will be dispatched by today evening,, and we will pass on the tracking details with you.
PLOT NO. 567/B, BESIDE SARDAR SMRUTI,
NR. CRESCENT CHOWK, OPP:- ILORA BEAUTY PARLOUR,
SIR PATTANI ROAD, BHAVNAGAR – 364001 (GUJARAT)
CONT. NO. 09426210444/09428522444. ”
You have already committed me to deliver my new device with all accessories to my home in your previous mail. now why are you again harassing me???
I am surely going for legal actions against this. You have already twisted this simple matter many times and now this is LIMIT.
I have no clue why are you taking exam of my patience.
I want very strict actions against each individual involved directly or indirectly in this matter.
Apart from this, you had committed that the device will be dispatched by friday evening to my home address but, Today is Saturday and though you have not provided me any tracking details!! which as per your last mail, I would have latest by friday evening.
please provide me your all superior contact details immediately with email address and contact numbers.
You are spoiling your company’s image now.
Soon this case I am going to take in consumer court and you very well know that this is purely case of fraud and harassment.You are not keeping your own words which you have committed to your customer.
If I will not get my new device with all accessories latest by Thursday(04/07/2013) evening at my home address, you are responsible for my further course of actions.
If you are really interested to solve the matter Please find my address below;
PLOT NO. 567/B, BESIDE SARDAR SMRUTI,
NR. CRESCENT CHOWK, OPP:- ILORA BEAUTY PARLOUR,
SIR PATTANI ROAD, BHAVNAGAR – 364001 (GUJARAT)
CONT. NO. 09426210444/09428522444.
Regards,
D R Shah
CONT. NO. 09426210444/09428522444.
From: Customer Care
To: ‘shah dipti’ ; ‘Info’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Saturday, 29 June 2013 5:17 PM
Subject: RE: Replacement of 9X
Dear Ma’am,
Greetings From Swipe Telecom,
We want to inform you that we have dispatched your new replacement device to the service centre. We would share the tracking details by Monday.
Appreciate your patience.
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
logo
Signature-lw
From: shah dipti [mailto:[email protected]]
Sent: Saturday, June 29, 2013 3:56 PM
To: Info; ‘Customer Care’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Replacement of 9X= most urgent to ALL>>>.
please Refer your mail below & arrange to send tracking details soon.
PLEASE TREAT IT AS MOST URGENT………
From: Info
To: ‘shah dipti’ ; ‘Customer Care’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Friday, 28 June 2013 3:31 PM
Subject: RE: Replacement of 9X= most urgent to ALL>>>.
Dear Ma’am,
Greetings From Swipe Telecom,
Your satisfaction is of the utmost importance to us. We have routed your device at your address mentioned below. It will be dispatched by today evening,, and we will pass on the tracking details with you.
PLOT NO. 567/B, BESIDE SARDAR SMRUTI,
NR. CRESCENT CHOWK, OPP:- ILORA BEAUTY PARLOUR,
SIR PATTANI ROAD, BHAVNAGAR – 364001 (GUJARAT)
CONT. NO. 09426210444/09428522444.
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
logo
Signature-lw
From: shah dipti [mailto:[email protected]]
Sent: Friday, June 28, 2013 3:14 PM
To: Customer Care; ‘Info’
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Replacement of 9X= most urgent to ALL>>>.
Hi,
Please can you answer me very short question?
Why are you harassing me in such a simple matter?
It is already been told by you that that device is faulty and so as per your instructions i helped you to deliver that device at Ahmadabad service station which incurred me Rs. 600+ amount.
I am not at all liable to pay for any additional such amount as it is because of your faulty device. I am not asking for its reimbursement also.
This is my last sincere request to you. You are forcing me to take legal actions. I want my new device with all accessories to my home address mentioned below:
PLOT NO. 567/B, BESIDE SARDAR SMRUTI,
NR. CRESCENT CHOWK, OPP:- ILORA BEAUTY PARLOUR,
SIR PATTANI ROAD, BHAVNAGAR – 364001 (GUJARAT)
CONT. NO. 09426210444/09428522444.
Reply me urgently.
Thanks & Regards,
D R Shah
From: Customer Care
To: ‘shah dipti’ ; ‘Info’
Cc: [email protected]; [email protected]; [email protected]
Sent: Friday, 28 June 2013 2:57 PM
Subject: RE: Replacement of 9X= most urgent to ALL>>>.
Dear Sir,
Greetings From Swipe Telecom,
Kindly ignore the earlier mail,
We are happy to inform you that your device will be replaced with a new one, and we would dispatch by today , as once we will get the tracking number from our logistic department will inform you on the same. Your device will be delivered to the AHMEDABAD Service center where you submitted it. We request you to collect it from there.
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
logo
Signature-lw
From: shah dipti [mailto:[email protected]]
Sent: Friday, June 28, 2013 2:18 PM
To: Info
Cc: [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Replacement of 9X= most urgent to ALL>>>.
YOU ARE ONCE AGAIN GOING TO TWIST THE MATTER AS I HAVE SUBMITTED DEVICE 9X WITH ALL ACCESSORIES AT AHMEDABAD (GUJARAT) SERVICE STATION…. NOT AT JAIPUR …..
AND YOU ARE REQUESTED NOT TO SEND THE FRESH NEW 9X DEVICE WITH ALL ACCESSORIES AT ANY SERVICE STATION BUT SEND THE SAME AT BELOW ADDRESS:-
PLOT NO. 567/B, BESIDE SARDAR SMRUTI,
NR. CRESCENT CHOWK, OPP:- ILORA BEAUTY PARLOUR,
SIR PATTANI ROAD, BHAVNAGAR – 364001 (GUJARAT)
CONT. NO. 09426210444/09428522444.
please CONFIRM THE SAME SOON…… TAKE IT AS MOST URGENT………….
From: Info
To: ‘shah dipti’
Cc: [email protected]; [email protected]; [email protected]
Sent: Friday, 28 June 2013 1:33 PM
Subject: Replacement of 9X
Dear Sir,
Greetings From Swipe Telecom,
We sincerely apologies for the inconvenience caused
We are happy to inform you that your device will be replaced with a new one, and we would dispatch by today , as once we will get the tracking number from our logistic department will inform you on the same. Your device will be delivered to the Jaipur Service center where you submitted it. We request you to collect it from there.
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
logo
Signature-lw
From: shah dipti [mailto:[email protected]]
Sent: Friday, June 28, 2013 12:53 PM
To: [email protected]; [email protected]; [email protected]; [email protected]
Cc: [email protected]
Subject: REMINDER….JAGO…. KOI…..TO .. CUSTOMER CARE KO JAGAO….SWIPE WALE….
Namaskar!!====================REMINDER-3————-
As per your below Guide line I have handed over the 9x Device along with all accessories and original Invoice
pasted on your same box to your service station at Ahmedabad on dtd. 21/06/2013 evening and the matter was
informed to you by mail on dtd. 22/06/2013 morning and even all the matter was informed to your toll free number
on 22/06/2013 noon.
But, I am very sorry to inform you that I have not received any confirmation & reply up to till date from any one of
you.
==================================================================================================================================
====================================================================================================
—– Forwarded Message —–
From: shah dipti
To: Info ; ‘Customer Care’
Cc: “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]”
Sent: Friday, 28 June 2013 12:32 PM
Subject: Re: URGENT.= MOST URGENT……..MOST URGENT…….. MOST URGENT….
Namaskar!!
As per your below Guide line I have handed over the 9x Device along with all accessories and original Invoice
pasted on your same box to your service station at Ahmedabad on dtd. 21/06./2013 evening and the matter was
informed to you by mail on dtd. 22/06/2013 morning and even all the matter was informed to your toll free number
on 22/06/2013 noon.
But, I am very sorry to inform you that I have not received any confirmation & reply up to till date from any one of
you.
pl. arrange to REPLACE THE DEVICE 9X WITH ALL ACCESSORIES IMMEDIATELY & CONFIRM THE SAME
SOON.
Thanks.
D.R.Shah-09426210444/09428522444.
Bhavnagar (Gujarat)
From: Info
To: ‘shah dipti’ ; ‘Customer Care’
Cc: [email protected]; [email protected]
Sent: Saturday, 22 June 2013 12:30 PM
Subject: RE: URGENT.= MOST URGENT……..MOST URGENT…….. MOST URGENT….
Dear Ma’am,
Greetings From Swipe Telecom,
Thank you for writing us. As per the mail once we will get the device we will update you for the further process. Appreciate for your patience
However in future if you have any queries regarding same please feel free to call us on our Toll free 1800-1038-038 or email us on [email protected] as we are just a swipe away.
Regards
Swipe Telecom Team
I have all mail trails which clearly shows harassment being done by company.
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