Refusal to deliver the consignment by DTDC

Dear Sir

This is to bring into your kind attention that we had booked an extremely important document through DTDC Courier and Cargo Ltd. through their franchisee at Nimtola, Kolkata (Franchisee Code- KF125Y) on 12/12/13 to be delivered to Mr. Rajesh Kumar Yadav S/O of Mangal Ram Yadav, Katputli District- Jaipur, Rajasthan- 303108 vide consignment no.- V14863050.

While Receiving the document they confirmed that this will be delivered on priority basis.

At around 2.30 pm on 17/12/13 we were informed that they are unable to deliver this consignment at the designated address on the ground that “they do not have Service in that sector and the consignment is lying at their Jaipur Office”.

The envelope was carrying road permit for material of Value around Rs 3.19 lakhs and the said material was sold by us to one premiere Biscuit Company at Noida.The Cargo was loaded from Mumbai.

Since the consignee (the Driver of the Vehicle) did not receive the road permit we could not deliver this cargo to our buyer. As a result we had suffered in the following ways-

1. Value of the goods
2. Transportation Cost
3. Our Goodwill and Credibility.
4. Our Permanent Loss of Regular Business with our esteemed customer.

As our responsible business associate DTDC could have done the following-

A. Should not have accepted the Consignment
B. Should have intimated us earlier
C. Should have made special arrangement to deliver this consignment in the designated address from their Jaipur office

DTDC has not done any of the above and has put us under severe financial and credibility loss.

So we request you to kindly look into this matter.

For
J.K.Chemical
36, M.D.Road Kolkata-700006
P.No.- 2259-4007/0551


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