received defective item

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5 responses to “received defective item”

1. 

   Arindam Deshmukh

   April 3, 2013

   E-mail conversations attached for your ref.

   From: DESHMUKH ARINDAM

   Sent: Wednesday, April 03, 2013 10:18 AM

   To: ‘Jignesh Gangapuram’; ‘support’

   Cc: ‘[email protected]’; ‘[email protected]’; ‘Arindam Deshmukh’

   Subject: RE: Order no. 6158816 …………REMINDER

   Importance: High

   Follow Up Flag: Follow up

   Flag Status: Flagged

   REMINDER

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: DESHMUKH ARINDAM
   Sent: Tuesday, April 02, 2013 6:15 PM
   To: ‘Jignesh Gangapuram’; ‘support’
   Cc: ‘[email protected]’; ‘[email protected]’; ‘Arindam Deshmukh’
   Subject: RE: Order no. 6158816
   Importance: High

   Hi,

   What is your decision Mr. Jignesh?

   • Another option: you may provide a discount voucher for Rs.199/-.

   • I’ll use the discount voucher for Rs.199/- for ordering same value (Rs.199/-) or more.

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: DESHMUKH ARINDAM
   Sent: Tuesday, April 02, 2013 2:45 PM
   To: ‘Jignesh Gangapuram’; ‘support’
   Cc: [email protected]; [email protected]; ‘Arindam Deshmukh’
   Subject: RE: Order no. 6158816
   Importance: High

   Hi Jignesh,

   Take this case as an exceptional. And arrange to send another correct item at my address (mentioned in order no – 6158816) through courier by EOD today and tell your courier to collect the defective item, which you had sent earlier against order no – 6158816. I’ll return the defective item, which you had sent earlier against order no – 6158816.

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: Jignesh Gangapuram [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 2:40 PM
   To: DESHMUKH ARINDAM; ‘support’
   Cc: [email protected]; [email protected]; ‘Arindam Deshmukh’
   Subject: RE: Order no. 6158816

   Dear Arindam,

   Please be assured, we can replace the product once the same is received at our ware house.

   Thanks & Regards,

   Jignesh Gangapuram

   Manager – Customer Service

   From: DESHMUKH ARINDAM [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 2:34 PM
   To: Jignesh Gangapuram; ‘support’
   Cc: [email protected]; [email protected]; Arindam Deshmukh
   Subject: RE: Order no. 6158816
   Importance: High

   Hi Jignesh,

   Naaptol had sent a defective material against order no – 6158816. This was your / Naaptol’s fault.

   Nobody can trust on this kind of organization.

   If, you want to to regain me trust on Naaptol, kindly arrange to send another correct item at my address (mentioned in order no – 6158816) through courier by EOD today and tell your courier to collect the defective item, which you had sent earlier against order no – 6158816.

   I’ll return the defective item, which you had sent earlier against order no – 6158816.

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: Jignesh Gangapuram [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 2:20 PM
   To: DESHMUKH ARINDAM; ‘support’
   Cc: [email protected]; [email protected]
   Subject: RE: Order no. 6158816

   Dear Arindam,

   Kindly give us the opportunity to regain your trust.

   Please be assured, as soon as we receive the product at our ware house, we shall process refund or replacement as per your discretion.

   Kindly send back the product for refund or replacement.

   Thanks & Regards,

   Jignesh Gangapuram

   Manager – Customer Service

   From: DESHMUKH ARINDAM [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 2:03 PM
   To: support
   Cc: [email protected]; [email protected]
   Subject: RE: Order no. 6158816
   Importance: High

   Hi Deepika,

   How can I trust no you?

   I cannot trust on you / Naaptol.

   • Send another correct item at my address (mentioned in order no – 6158816) through Blue Dart courier. And tell your courier to collect the defective item, which you had sent earlier against order no – 6158816.

   • Arrange the same by EOD today.

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: support [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 1:44 PM
   To: DESHMUKH ARINDAM
   Subject: Order no. 6158816

   Dear Mr. Deshmukh.

   Thank you for writing to Naaptol.

   Please accept my apologies for the inconvenience caused to you.

   We are sorry to note that the item that you have purchased through the order no – 6158816 is found defective after delivery. This is a very rare and unfortunate case and we apologize for the same.

   We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.

   * Items are to be returned with all accessories and original packaging.

   * Careful attention is to be given with the packing of the product to avoid damage during transit.

   Kindly do note- the above two points are to be strictly adhered to so that we may process with a Refund.

   We request you to contact the blue dart courier at

   Blue Dart Address:

   JETEX PARCEL SYSTEMS 59,CHAINAR PARK, GR. FLOOR NR.SIDHARTH SOCIALWELFARE Pin – 700059

   Contact no. 033-22881234

   they will collect the product from your shipping address in 2 to 3 business days & do collect the acknowledgement receipt from the Blue Dart courier person.

   Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same,Kindly write back to us once the product is collected & provide

   the courier AWB#

   Our warehouse address

   Naaptol service warehouse
   B – 1205 New Ashok Nagar
   Opposite – Metro Station
   New Delhi -110096

   On the back cover of packing request you to add your name and complete address, along with Naaptol order no [6158816] and your mobile/ landline no for easy identification and further processing.

   Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

   Kindly write us back with the AWB # after sending product,

   It would take 4 to 5 days for the product to reach us, & post that we would deposit refund amount into your account within 12-15 working day,

   Request your patience in the interim.

   Thanks & Regards……

   Deepika S.

   CRM

   From: DESHMUKH ARINDAM [mailto:[email protected]]
   Sent: Tuesday, April 02, 2013 10:42 AM
   To: support
   Cc: [email protected]; [email protected]; Arindam Deshmukh
   Subject: RE: complain against Order Number. 6158816
   Importance: High

   REMINDER 1

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited

   From: DESHMUKH ARINDAM
   Sent: Monday, April 01, 2013 4:15 PM
   To: ‘support’
   Cc: ‘[email protected]’; ‘[email protected]’; ‘Arindam Deshmukh’
   Subject: complain against Order Number. 6158816
   Importance: High

   Hi,

   I had received the item of Order Number. 6158816 on 26th Mar’2013

   But, the same was not with original packaged and the same is defective.

   I had complained online regarding the same on 28th Mar’2013.

   Yet I did not have got any revert from your end.

   Thanks & Regards,

   Arindam Deshmukh

   CSD – East | M +91 9804199796

   Dishnet Wireless Limited
2. 

   pawan

   December 8, 2014

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   Order No – 11452396
   Inbox
   x
   IT
   x
   Personal
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   Replyfromnaaptol
   Nov 24

   to me
   Dear Customer,

   Apologies for the inconvenience caused to you.

   We are sorry to note that the item that you have purchased through the order no -[11452396] is found defective after delivery.

   This is a very rare and unfortunate case and we apologize for the same.

   We request you to kindly send the product back to our warehouse within 7 working days mentioning the order number on the packet.

   * Items are to be returned with all accessories and original packaging.
   * Careful attention is to be given with the packing of the product to avoid damage during transit.

   Kindly do note- the above two points are to be strictly adhered to so that we can process with a Replacement.

   With regards to shipping the product back to us, we shall arrange a pick up for you.

   Request you to follow the below steps to register your pick up –

   1. You need to Call on Aramex call center no i.e.- 022-33003300 before 05. 00 PM and get your pickup request registered quoting the Account Code “50614601”.

   2. Please remember to give the A/C code – “50614601” to avail the service free of cost.

   3. You need to note down the Pickup request number from ARAMEX for future reference.

   4. Incase of any assistance required, do write back to us with your token number so that we can help you further.

   They will collect the product from your shipping address in 2 to 3 business days & do collect the acknowledgement from courier person.

   Also, provide the centralized A/c Number 50614601.

   You will not have to pay any courier charges for the same, Kindly write back to us once the product is collected & provide the courier AWB Number.

   Our Warehouse address:
   “Naaptol Service Warehouse
   Old No-B98, New No-B1331
   New Ashok Nagar Near Pandey Medicos
   New Delhi-110096

   On the back cover of packing request you to add your name and complete address, along with Naaptol order no [11452396] and your mobile/ landline no for easy identification and further processing.

   Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

   It would take 2-3 working days for the product to reach us, & once the product reaches us we would proceed further & same would be provided to you within 7- 8 working days.

   Request your patience in the interim.

   Thanks & Regards,
   Gaurav.D.
   CRM…
   On 11/22/2014 5:38 PM, Pawan Verma wrote:
   Dear Sir,

   I had ordered prestige Royale Duplex DGT 04 SS AI Glass Top-Black on 7th November -14, The date of delivery as per the order transaction page was 12th November.

   The product was not delivered on the due date I call your call Centre they gave ensured it will be delivered on 15th Nov. again the delivery failed, again I called up your call centre they ensued me the product will be delivered on 21st Nov as it is not shipped due to weight of product.

   The wrong product was delivered on 20th Nov, I had ordered the cook top with Auto ignition and the cook top delivered was with out autoignition.

   Ordered product- DGT 04 SS AI
   Delivered product- DGT 04 SS.

   Now I had requested on 21st Nov. to your courier partner Aramex to pick the product their reference number is C21 F5 D2.

   This is not the correct practise you are following.

   Can you please look into this and reply when I will get my correct product.

   ———- Forwarded message ———-
   From: Naaptol.com
   Date: Wed, Nov 19, 2014 at 8:31 AM
   Subject: ORDER SHIPMENT MAIL
   To: [email protected]

   Call us on :
   +91 922 353 7000
   Dear Pawan ,
   Thank you for shopping with us!

   Your order with
   Order ID : 11452396
   Product : Prestige Royale Duplex DGT 04 SS AI Glass Top – Black
   has been successfully shipped at your shipping address. You shall receive your merchendise shortly

   Here are the details of your order

   Order Date : 2014-11-07

   Shippment details : Blue Dart Surface All India with AWB No : 57981662443

   Amount : 9523.00

   As always, it was a pleasure serving you and we hope you jump to the shopping arena right away for more! Yes?
   NOTE:: In case you have place order with Cash on Delivery (COD) payment option please be ready with required amount in cash to be paid on delivery.

   Happy Shopping!!
   The Naaptol Team

   Mailing address: Number 11, Conopus, Kabra Galaxy Star-1 CHS, Brahmand, Azad Nagar,
   Thane West – 400 607
   This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response.
   Please emai your queries to [email protected]
   Copyright ? 2012 naaptol.com. All rights reserved. Designated trademarks, products & brands are the property of their respective owners.

   —
   Best Regards,

   Pawan Kr. Verma
   Sr.Branch Manager
   M: 09971399285

   Leadership award in Leisure and Travel at The greatest corporate leader of India 2013

   Awarded as Tourist Transport Operator(Category 1) at National Tourism Awards 2013

   Entrepreneur of the year at Entrepreneur India Awards 2013

   11 older messages

   Pawan Verma 10:03 AM (3 hours ago)
   Dear Ashif, Please share your number I will call you.

   Pawan Verma
   10:37 AM (2 hours ago)

   to sneha.doshi, ceo, feedback
   Dear Sneha,

   Can you please look into this, 15 days had passed and nobody is picking up the courier from my home.

   If you don’t want to pick please let me know.

   My reference number is K21F5D2.
   …

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   Conversation opened. 14 messages. All messages read.
3. 

   ATUL M. GAWANDE

   July 16, 2015

   Sub:- Order No.15545848 & Complaint No. 10689977 regarding UFO Intruder 4 channel Long Range Mini RC Quadcopter with 6 axis Gyro LED Light.

   R/sir,
   I have purchased UFO Intruder 4 channel Long Range Mini RC Quadcopter with 6 axis from on line Naaptol Service vide order No. 15545848 . The UFO is not flying in Up direction , instead of it ,it is moving one side up on the same place and falling down . After checking , it was seen that the product is un balance. So please do the needful
   Thanking you
   Yours Faithfully

   (A.M.Gawande)

   Add:- A.M.Gawande
   Plot 39/40,HINDPRASAD,NAGAR,
   GODHANI(RLY.),NAGPUR-441111
   Land Mark:- S.N.PUBLIC School,
   Mobile 8408889373
   Email:- [email protected]
   Bank Details
   STATE BANK OF INDIA
   Acc.No.10593471672
4. 

   SANJAY J SANGHAVI

   July 23, 2015

   i am a maruti courier sent to u datawind teblet order no 12849101 dated 20-7-2015 plz u risive
   new teblet wich date dilevard to me
5. 

   samir shaikh

   August 25, 2015

   Oder no.15747881 samir shaikh
   Subject. Difactive prproduct
   logoun ko bewaquf bnate hain.