quality problem in leecooper shoes

Dear Sir/Mam, this is very much unfortunate situation that I have purchased brand name leecooper shoes from pankaj boot house meerut u.p. In jan14.  But you can see the attached snaps of shoes conditions which is in very lower quality shoes as shol/ bottom cracking at back side as well as stiching issue. If such types of problems occurred in shoes then why customer like this brand.  Thnx $ regards, dinesh sharma