i purchase community bag still i did not got

i purchased community bad 20 qty by paying advanced to singhla scientific ltd company of haryana and told him to send it by air they didnt communicate well and talked so rude after getting money as dont have time and all after that they called gati logistics and send it by air as i told urgent on 3 rd march 2017 after that gati declared there delivery time as 6 of march as on 6 th of march my parcel was showing there in pune after that from pune it took 3 days to come to aurangabad which means by air they sending material from haryana to auranagabd in 7 days which is so slower than even international parcel can took a time and from haryana to auranagabad by road or rail can take this much of time and rather than regretting for poor service from gati logistics as it damages my company name as i comment them on 6 they are asking me to pay full means 5230 rupees which is near to material cost for there poor service how frustrating is this and asking to do what you can still i did not got material from 3 rd march and so irritating company gati ltd is .