Not provided Service as per the contract

I paid Rs.47,000/- on 11.04.2014 (Money Recept No. 170) to avail the Trip No.46 as mentioned in Jana Ajanar Pathe tour brochure. Me & my family (Total 5 person) started journey from Santragachi Station (which was also harassment for us though I made full payment on 11.04.2014 & there was enough time to make ticket from Howrah station) on 10.10.2014 without any of their representative.We reached Vizag on 11.10.2014 & had been fallen natural calamity which was beyond the control of anyone for that our Araku & Bora Caves tour was cancel. From there we reached Hyderabad on 16.10.2014. On 19.10.2014 we proceed to TIRUPATI without any money for food & local movement (which was need to arrange from their end) as their representative left from hyderabad on 19.10.2014 early morning without informing us.On that critical situation I became sick & my son( Mr.Deba Prosad Das) tried to call Mr. Sujay Nandi, Mr. Soumitra Raha & Mr. Biswajit Roy, but no one received his call, then he also sent a SMS stating the situation, but no one bother to reply the same. From Tirupati to Satragachi our train schedule departure was 19.55, but our hotel was booked till 12 noon, so I had to pay one day extra payment for the extention of checkout time, though it was supposed to arrange from their end. More over as per their brochure all UP/DN train tickets should be 3 Tire A.C sleeper, which have not provided from Vizag to Hyderabad & Hyderabad to TIRUPATI train journey.Also as per their brochure they have not provided senior citizen train fare facility. Moreover, I paid full amount against 5 Adults,but every time only Two double bedroom were provided.As per the brochure my return ticket supposes to be till Howrah Station,but it is till Santragachi JN,which was also harassment for us.
On the above matter they have failed breach of contract with me along with mental & physical harassment.
So,I sent them a mail on 20/10/2014 claiming the refund of total amount (Rs.47,000) paid by me at their Kolkata office (301/E, Bipin Behari Ganguly street, Kolkata-700012),but still not received any response from their end


Comments

Leave a Reply

Your email address will not be published. Required fields are marked *