Promised Benefit Not Given

Location/place: Anandapur

Name of company/service: ABP

I am a subscriber of daily Telegraph. I have opted for annual subscription. Party No.4681205, Con No.2921595, Card No.4681205. I have received Club Solitaire membership which, along with other benefits, also entitles subscriber to avail discounts at certain restaurants. One of the listed Restaurant Spice Of Joy at Shahid Nagar, Dhakuria refused to honor the discount coupon stating that they do not have tie-up with ABP anymore. Coupon validity is till 15th Sept’12, issued on 15th June’12. I brought it to notice of concerned authority by emailing at [email protected] and by calling the given help line number 03322129840 who have taken my complaint on 22/06/12, though didn’t provide any complaint number. However when I didn’t hear from the authorities till 25/06/12, I called the helpline once again. To my surprise, someone picked-up the call, kept it on hold without even bothering to answer and disconnected. I kept on trying for at least ten times but the number went on ringing after being transferred by the IVR. Now that’s not the kind of response or customer centricity that we expect from ABP. Also there were follow-up calls made but all our apeal for a justified response went unanswered. To report another incident, today, 30th July’12 we went to Domino’s at Highland Park, Kolkata and showed them the coupon that was given to celebrate 30 Years of the said daily The Telegraph. At Dominos counter, they flatly rejected any discount. On calling Telegraph helpline numbers to check if we can use the discount coupon at Dominos Amit: 8697747500/ Sumanta: 8697747501 no one responded as the call went unanswered. Such false promises are completely uncalled for from ABP.


Comments

One response to “Promised Benefit Not Given”

  1. Mr Mukherji Avatar
    Mr Mukherji

    The Club Solitaire membership issued with TTIS magazine thru various top schools to its students is a huge disappointment ;

    We were very rudely informed that the club solitaire card is not valid at the BPCL outlet ( in & Out ) Cafe coffee day & the Subway counters ,( at rajdanga main road)wherein the original coupons clearly stated their validity till June 30 2013…they pretended to call someone at ABP but obviously ,it was a show …i wonder if ABP realizes that they cant get away with this & severe action will be initiated ….

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