Location/place: faridabad
Name of company/service: iwoob.com
Hello sir,
Recently i bought Micromax A50 at 12/06/2012. Unfortunately it starts giving me problem and they are not 1 or 2, it’s too much. I visited micromax customer service center 28 and 29 Sep, 2012, I found Service center was closed while that day was not gazetted holiday or any festival day. I visit again on 4 Oct,2012 and submit my Handset to service center for Repair. They repaired my mobile in 2 hours, But i also inform about problem in my headset(ear lead), charger which are not working from the beginning when i bought. But I got surprised when micromax service center guy told me about New Customer Service Rules, He told me, you need to come again after 7 days for replacement of Headset(ear lead) and again after 7 days they return it to me and it’s not over, again after 7 days i need to go for replacement of charger again i have to wait for 7 days for replacement. It’s around 1 month, i need to survive with my problem. But after so many discussion with the customer service guy, they took my headset lead and told me to come after 7 days to get back.
my mobile phone again showing me same problem. and they are just making me fool that he repaired.
I also talked with micromax customer care representative named Madhu, she is also supporting service center rules. When i request her to give this detail me in mail, she refused me, she can’t do this.
Distance of micromax customer service center from my home is around 10 KM, i spend much more money to go there again and again, which i can’t tolerate.
I think Micromax is doing Fraud with all Customers, I request to micromax by mail pls send me your rules In written with company’s stamp and signature that Micomax’s Rules and regulations for customer service center.
but they send me this reply..
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Thank you for your Email, we would like to apologize for the inconvenience caused to you.Further request you to provide us the scanned jobsheet for further assistance.
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i again ask for micromax service center rules
they again send me this reply
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Thank you for your Email, we request you to provide us scan copy of your jobsheet for further assistance . As replacement is done within seven days from the date of purchase and from the place of purchase.
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My mobile have lot of problems. And now i never want to use this mobile. and micromax just making us fool only . I Want my money back.
my
Modal : A50
M_IMEI : 911208750581354
S_IMEI : 911208750581362
jobsheet number is
N040362-1012-1964642
R1210FUPE2017828
my no: 9899069216
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