Postpaid to Prepaid conversion still Pending more than 1 month

Location/place: Pune-Maharastra

Name of company/service: IDEA Cellular Limited

Hi Team,

I need your help regarding the below issue. My issue is I want to convert my IDEA cell phone number from postpaid to prepaid and its almost one month completed but the issue is still pending. The idea executive always given me wrong guidance. For your reference please go through the below mentioned email.

Regards,

Shrikanta Patel

Pune- Mob: 9922441779
From: Shrikanta KumarPatel (WT01 – Banking & Financial Services)
Sent: Sunday, July 01, 2012 1:10 AM
To: IDEA Cellular Ltd – Customer Oprs
Subject: RE: Docket Ref No:157510422

Hi Vrajesh,

Thanks for your response.

I am sorry to say after your response I am still facing the issue. On dated 29th June around 6PM, I received a call from “Aviratmobicom” on 9822011114 and told me to came to our customer care office and clear your unbilled amount Rs.150 and we will forward your document & surely your pending issue will be resolve. I told her right now, I am in the myoffice. So it’s not possible for me to come to your office. I will do one thing I will come tommorrow (30th Jun) 9:30 AM and clear my all unbilled amount. As per our telephonic conversion, I reached there and cleared all my unbilled amount at that time also I asked her that do you want any more documents or any thing else from my site? She said no we have all your supporting documents now and no need to worried about your issues and I will close this issue by end of the day.

Receipt No: Avirat m/30126/0000313419 Mobile No:9922441779 Date: 30/6/2012 AC ID: 8.10666614.00.00.100376 Agent: 70012 Rs.150

Request N: 157561155

I came back home after clearing the unbilled amount and again the same lady from (Aviratmobicom) called me near about 1:02 PM on 9822011114, saying that Mr.Shrikanta Patel you have to subbmit your document once again, because our process has been changed.

So I asked her do you required any documents from my side? and she said no to me.

So I informed then why are you calling me now and asking about documents, she told me our process is changed because of that we required your documents once again.

After that I called 198(customer care) to check wheather really the process has been changed or not? and Customer care excutive told me that nothing like that.

So now you tell me what is going on there? and why should I submit my documents again after clearing my bills?

Waiting for your reply!!!

NOTE: This post to prepaid conversion was started on dated from 30-may-2012 to till date, it’s been one month but the issue is still there. This is my last email to you. My next step is consumer forum.

Regards,

Shrikanta Patel

9922441779
From: IDEA Cellular Ltd – Customer Oprs [[email protected]]
Sent: Wednesday, June 27, 2012 6:08 PM
To: Shrikanta KumarPatel (WT01 – Banking & Financial Services)
Subject: Docket Ref No:157510422

Dear Mr. Patel,

Greetings for the day!

We regret the delay in response.

Further to the below e-mail, we wish to inform you that your mentioned concern has been highlighted to the respective department for further action. We shall revert at the earliest with the resolution of your complaint.

We appreciate your patience and co-operation in this interim

Kindly note the docket number 157510422 for your reference.

We greatly value your patronage and look forward to an opportunity to delight you.

Thanks & Regards,
Vrajesh Shah

Customer Service Team

IDEA Cellular Limited- Maharashtra & Goa Circle.

Visit us at: www.ideacellular.com

Or Call us on 12345 from your IDEA number for any query or request.

Disclaimer

For further information on your chargeable Value Added Services please dial 53503 toll free.

From: [email protected] [mailto:[email protected]]
Sent: Saturday, June 23, 2012 10:02 PM
To: IDEA Cellular Ltd – Customer Oprs
Cc: [email protected]
Subject: Postpaid to Prepaid conversion still Pending (9922441779)
Importance: High

Hi Team,

This is regarding POSTPAID TO PREPAID conversion. I have cleared my all outstanding mobile bills and log a request for convert my cell number postpaid to prepaid on dated 30 May 2012. For your reference the payment receipt no.# Avirat m/30126/0000312739 Mobile no:9922441779.

Date: 30 May 2012, AC ID: 8.10666614.00.100376, Rs.550.

Also I have filledup two form’s one is POSTPAID TO PREPAID conversion & another one is prepaid form along with my colour photo as per the IDEA executive instruction and provided all the address proof’s supporting documents.

Asper my understing I have provide all the supporting ducuments and complite all the formalities. But still my request is pending I don’t know why.

Request number:

157052274- First time they provide me a wrong SIM card.

157168248- Second time they have not forwarded my documents to head office at all.

157178894- Third time also they have not forwarded my documents to head office at all.

I have been visted “Aviratmobicom” many times and the staff says that the sim will be active within 48hours, and from the day I got my sim card which is (30th may) I was tried calling Customer care also to activate my sim, but I got the same reply each and every time that the documents are not recieved yet.

I think “Aviratmobicom groups” are hiring dum, illiterate, rascals & bustard people. I think the entire “Aviratmobicom” team are mad they don’t try to understand the customers problem, they just do whatever they wants. If you call to “Aviratmobicom” at there cell no 9822011114 they are not picking the call or even if there pick the call there don’t respond properly, is this the way to handle the customers.

Let me know where is my fault.

Regards,

Shrikanta Kumar Patel

9922441779