It’s been like 3-4 months since I took Internet connection from Tikona. While enquiring about the services before taking the connection, they assured me that no inconvenience or problems will occur after taking the connection. After getting the connection, I faced no problem for a month. But after that I’ve been experiencing a regular inconvenience in the network connection. It’s like a permanent problem with the network. I complained about it a thousand times on their customer support but no one took interest in my complains. Everyday the network goes off for hours. They just assure me that my problems will be solved but it’s just a temporary solution. I get tons of messages and calls as a reminder to pay my bill, everyday. They have the highest billing rates on the area and the worst services. I hope my problem will be heard.
Poor Services and high billing rates
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3 responses to “Poor Services and high billing rates”
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Dear Aadesh,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU3909 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [email protected]
Regards,
Tikona Care -
Dear Aadesh,
This is a gentle reminder to follow-up on your concern listed on Jun 24, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [email protected] mentioning your assigned reference number TIKJU3909 in the subject line.
Regards,
Tikona Care -
Dear Aadesh,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
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