Location/place: Mumbai
Name of company/service: Rhysetta
Dear Rhysetta Team,
You sent me a sms telling me my bag is ready and to go and collect it, but for the second time i have no clue where is my bag. I will not tolerate it anymore. I had given my bag to you guys on 29th Mar. Please think about it.
Regards
Dhanashree
Dear Rhysetta Team,
Any update on my handbag. Last communication sent to Amod was on 15th Jul, no reply till date as on 18th Jul.
Regards
Dhanashree
—– Forwarded Message —–
From: Dhanashree Tabib
To: “[email protected]”
Sent: Sunday, July 15, 2012 7:11 PM
Subject: Fw: No Response : Handbag Purchase – Bad
Dear Amod,
As per the discussion you had on phone with my friend. Please note below the trail mail in which I’ve mentioned all dates and conevrsations which i had with your customer service team. None of them had a solution for me, they only kept on telling me that the person who repairs the bag has closed shop and gone somewhere thus we cannot get your purse out or that only few purses turn out like this. I had just one question, “Is it my problem?” No one had even slightest clue what does Customer Delight mean.
I have bought from Louis Phillippe(not handbags but shirts) and when i wanted to return something i wasnt asked a single question or even made to wait. I was delighted and surprised at the same time, i did ask the sales person,”dont you want to know?” Here’s what he had to say – “You arent satisfied with your purchase and thus you are back,so if i had to ask you 10 questions – still the concern remains the same – you arent satisfied?”
Can you imagine, a sales person solved the issue for me. And here iam having to go the lengths of returning to the store 4 times, bag not ready. Fifth time the store itself is shut. I received an sms earlier, saying the purse is ready,please come and collect. But no sms saying the shop has been shut down.
This is an utter non-professional behaviour. Iam done following up and giving you guys any more chances.
Regards
Dhanashree Tabib ( 9004040141)
—– Forwarded Message —–
From: Dhanashree Tabib
To: Feedback Rhysetta
Sent: Monday, June 11, 2012 12:11 PM
Subject: No Response : Handbag Purchase – Bad
Team Rhysetta,
You mentioned on 19th May my handbag will take a week and a half to come back from the Service Centre. Today is the 11th of June. I have given my purse on the 29th of March at your Oberoi Store. It has taken 2 and a half months and numerous efforts from me, going back checking on my purse every now and then and lack of Customer Service Attitude from your side. I will not be accepting this kind of treatment from a reputed brand. Hence I would like to inform you that I would like to talk to a Senior Manager in the company before I lodge a complaint with the Consumer Court and settle the matter. I have been a loyal customer and been treated badly. I request you if someone has to call me, they should have a resolution to my problem, if not …please do not bother me. I shall make sure to warn all my friends and colleagues of the problems i have faced with the After Sales Customer Service.
Regards
Dhanashree Tabib
Cell no – 9004040141
From: Feedback Rhysetta
To: Dhanashree Tabib
Sent: Saturday, May 19, 2012 3:00 PM
Subject: Re: Handbag Purchase – Bad
Hi Dhanashree,
We understand that you must have faced problems and we apologize for the same. The bag was not finished properly and so it has been sent to the service center again, you will get the same finishing as you saw while buying the bag. It will take another week and a half to come back from the service center, we will inform you as we get the handbag in our store.
We appreciate your patience.
Thanks.
On Wed, May 16, 2012 at 11:35 PM, Dhanashree Tabib wrote:
Dear Rhysetta Team,
I write to you in disappointment that I had made a purchase at your Oberoi Mall store of a Handbag and Luggage, it was my second purchase. No sooner that I used the purse for a day, the zip gave away, leaving the whole purse open. I gave the purse to repair on 29th March 2012. I got a call in two weeks stating the purse is ready for pick up. To my utter disppointment I saw that the purse had been sewn as if by a roadside cobbler, really bad finishing touch. I did not accept the purse and showed the same to the manager. She tells me once in a while a bag comes out like this.
Please make me understand, should i buy rs 4000 worth Rhysetta handbag to settle for a low quality product that also in the first use. Is it my fault that the Purse Designer didnt pay attention to detail while making this particular. Do i really have to even put up with it ? Roadside purses for rs 400 or less are more sturdy if not branded. I asked her to replace the product but she said it cannot be replaced but leave it here, we shall call u in a week. Its 16th May today and still waiting for a call. I have once in a while been to the place myself and asked on the status.
Request you all to help.
Regads
Dhanashree Tabib ( Cell no 9004040141)
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