not claiming my replacement

i was using sony xperia z which is a waterproof mobile as company claims but recently i recived a call from a friend when it was raining then it suddenly got dead.i told all this to sony service centre kavya enterprizes they said your mobile is liquid damage and repairing cost is 17500rs and when i called sony site they checked its status and told me your estimation is 15200rs.then they said we will help you and u will have a talk on conference but today when senior executive was talking he said its final estimation my service centre.instead of helping me out he said u have to pay 18000 rs for repair.why?why? This poor help from sony i want to file complaint against sony and claim my replacement as its charging slot was loose.very unhelping people at service centres and senior executives.


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