Non-delivery of Sony VAIO Laptop at Bhilai

Location/place: Mumbai / Bhilai

Name of company/service: Flipkart.com

I had ordered a Sony VAIO Laptop on my wife’s name at Bhilai via Flipkart.com online on 18th Spetember, 2012. The order ID is OD20918090958. After 10 days (on 28th September, 2012) after I enquired about the non-delivery at Bhilai, I got a regretful mail from Flipkart. They specifically told me that the amount of Rs. 30,500/- would be refunded in my account by 11th October, 2012 (7-10 working days). Then after the amount was not deposited till 11th October, 2012, I enquired with them again regarding the status of the deposition. Then again, I got a regret mail, stating there was some “error” from “sivakumar”, a customer support personnel at Flipkart.
My grievances are as follows:
1) Why the company was not able to deliver the product, when it showed on their website that it was available within 6-7 working days ?
2) I’ve lost the savings account interest on Rs. 30,500/- for approximately one month, which I paid for the desired laptop.
Kindly settle the issue at the earliest !!! Thanks a lot.


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