Sir,
I have purchased a “Celkon A119Q Signature HD” on 24th June 2013 through Snapdeal web portal and feel proud to be a Indian brand owner. The phone performed exceptionally well till April’14 and then its speaker started giving problem and then it starts hanging, the frequency increased day by day. So, I deposited the phone at Diwakar Agencies Jabalpur which is about 100Km from my place Katni. They checked and said that it will take 20 days for rectification as it will go to company. On 7th July when I reached to collect the phone on their advice on phone, I found the problem still as it was. It shows very casual approach in dealing with customer complaints. The phone is still with the service center jabalpur/ Indore. I also wrote several email to parent company at “[email protected]” and “support@celkonmobles”. Now they have stopped responding any more.
Kindly take up the matter at appropriate level and help me in getting justice.
Thanks
F. Saxena
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