Forcefully vas services activation and balance deduction

Location/place: Pune (Manjari bk )Name of company/service: UninorHELLO TEAM ,
WHATS GOING ON WITH ME I DONT KNOW STILL MY 40 RS NOT REFUNDED TO ME AND TODAY ALSO DEDUCTED 7 RS FOR ANOTHER VAS SERVICE . IF YOU DO NOT REFUND MY MONEY SO I NEED TO TAKE LEGALY ACTION AGAINST COMPANY. I want total 47 rs
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From: gajanan rajurwar

To: care

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Re: MNP Sim not activated. and Forcefully Hello Tune activated.

Fri, Jun 14, 2013 1:19 AM CDT

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Hello team,

I never applied for the same and also i would like to inform you my sim care is activated on 10 june . It means its pre

activated services from your end. I don’t want that. I want my money back

other wise we need to launch the complaint in consumer forum. Please

revert my money and i had already talk with yous nodal officer and they

told me will refund the money . I want my money .

So whats benefit i get from Uninor after MNP from IDEA.

Best Regards,

Gajanan Rajurwar……

________________________________

From: care

To: gajanan rajurwar

Sent: Thursday, 13 June 2013 10:18 PM

Subject: RE: MNP Sim not activated. and Forcefully Hello Tune activated.

Dear

Sir,

Thank you for contacting Uninor.

We apologize for the inconvenience this matter may have caused.

With reference to the below trail mail, we would like to inform you that the

balance deduction in your account due to ‘Music Unlimited’ service has been

activated for the number ‘9763559656’ on 09/06/2013 and the same is already

deactivated on 11/06/2013 as per your request.

We regret to inform you that as it is charged in accordance with your charges

details, we are unable to credit waiver charges for the same.

Nevertheless, for any further issue, kindly call up our dedicated complaint

helpline198 (toll free) to get a speedy resolution. For queries, you may call

our customer service at 121 (charges at 50p per 3 minutes).

We require your kind co-operation in this matter.

Thanks and Regards,

Datta

Customer Care

From:gajanan rajurwar

[mailto:[email protected]]

Sent: Monday, June 10, 2013 10:17 AM

To: care

Subject: MNP Sim not activated. and Forcefully Hello Tune activated.

Hi,

This is Gajanan Vijaykumar Rajurwar,My mobile no is :9763559656

I am sending this mail because i am in a trouble some the your service and

also from the customer service.

I have changed this SIM from IDEA to uninor from last 7 days and from last2

day my both sim are deactivated i am not able to make my call .Please take

care of this and do activate the service as soon as because i have already

given the call from Verification IVR department and they told me we will

activate this sim within 2 hrs but still not been activated. And just now i

recived the message regarding your hello tune service had been activated and

40 Rs will be charged what is this held on with me if you people Don’t want

the New customer so i will Raise the compaint to Cosumer foarum Regarding the

same. Please i dont want any kind of Value added services from you. Just

deactivate that service and refund if money had deducted.

I hope so will get resolve the problem from your end and start the service of my number with DND service.And also i am trying to call to your NODEL OFFICER but they are not picking the call why i don’t know?

If you have any problem please call to my alternative number 9822214368

Thanks

Gajanan Rajurwar

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