Don’t Buy Airtel Broadband Connection – Fraud and Cheating going on

I had applied for Airtel broadband connection on 6th Feb 2014 and paid Rs 500 as registration charges. After 1 week, they contacted me and told me that there is no feasibility in my area and told me that they would refund my money back via cheque within 12 working days. Then time went on and it was more than 1 month and I called the customer care and reminded them of my refund amount then they told me that still they are checking the feasibility for my area and they thought they could provide the connection. So I was OK with that and waited for another week… and there was no response what so ever.. Then I contacted Airtel Call Center via call and mails and reminded again about my refund amount…. Finally they agreed to refund my amount(via Mail and Call) and told me that my refund cheque has been dispatched to my address… But still I am waiting for more than 2 months and I have not received “The Great Refund Cheque From Airtel”. Maybe the refund cheque is sent via some alien courier company so that’s why it is taking so much time.. I don’t know.. nor i can comment on that.. but the fact of the matter is that this issue still remains open despite repeated followups and a time span of more than “3 Months” When it comes to refund related issues especially concerning with Airtel Broadband Connection.. things are horrible and needs court or higher interventions on such matters for resolution. Please note my Reference number: (44299424) for the same, which claims to have been resolved but my refund amount is still not received by me yet. I hope that i get my refund amount and close this matter ASAP.


Comments

2 responses to “Don’t Buy Airtel Broadband Connection – Fraud and Cheating going on”

  1. airtel presence Avatar
    airtel presence

    Dear Customer,

    This is with reference to your post dated 27 April 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
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    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtel presence Avatar
    airtel presence

    Dear Customer,

    This is with reference to your post dated 27 Apr. 2014. We would like to confirm that we have shared the resolution details with you.
    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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