DISHTV not providing services.

Location/place: Nere,Panvel,Maharashtra

Name of company/service: DISHTV

Dear All,
Please see further communications from DISH TV and myself on bservices not been given of product sold.
=======================================
From: nitin baokar
Subject: Re: Ministry of Consumer affairs and my complaint no is 43753/3/2012
To: “customercare”
Cc: [email protected], [email protected], [email protected]
Date: Monday, 13 August, 2012, 12:14 PM

Dear Suraj Mahajan ,
I need to know whether your organization while selling DISH TV told the customers like me in writing that your organization will not be able to service after sell in our area as while selling your organization were known the location as your team only installed dishtv at my home so now after sell how your organization can refuse service and write to us to get our repairs done from local technician and DISH TV service is not responsible?.How u can refuse service in any location in India where your organization has sold product.

Further more how u can collect the monthly subscription where your organization can not provide service as monthly subscription is for signal and if the the instrument like set top box and antenna if not functional then how your customer can receive signal?

This is a serious offence under consumer rights of not services delivered by your organization as I have paid monthly subscription till OCT’12 so that I have all rights to get signal on my set top box and if instrument not working and further more I never asked for free servic.I filed complaint with your organization’s customer care as complaint no.9438959 dated 11.08.12,complaint no 94543014 and 94545714 So I should have got technician visit when I was ready to pay technician as per your company rules and regulation as informed by your customer care.

So with out giving technician visits your organization can tell customer like me that service can not be offered as stated in all below mail conversations.

As I have mentioned yesterday i.e. on 12t.08.2012 that recording of all my verbal conversation on this on tel no 01202550000 from 11.000 AM on 12.08.2012 need to be maintained as proof as this will require by authorities to check.

If service can not be provided as stated in below mail then your organization should not sell products where your organization can not provide service so give me list of all such locations with copy to Ministry of company affairs.

I as a customer will request Ministry of consumer affars to band your organization in selling products in those areas.

Regards,
Nitin Baokar’
Mobile no.9819723254/9930259337

— On Mon, 13/8/12, customercare wrote:

From: customercare
Subject: Ministry of Consumer affairs and my complaint no is 43753/3/2012
To: [email protected]
Date: Monday, 13 August, 2012, 11:38 AM

Dear Sir/Ma’am,

Thank you for writing to DISHTV.

We would like to inform you that we are unable to arrange the technician visit as VC comes under cable area issue where we do not provide the services.

Moreover, you can arrange the technician from your end. For the non top city you need to pay Rs. 150+tax+reasonable visit charges (hardware charges if found faulty) as the visiting charges.

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Suraj Mahajan
Customer Service
DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://www.dishtv.in/PaymentAuditDetails/[email protected]&Aid=suraj_m0406&Cid=6725395

“A CONCERN RESOLUTION FORM has been attached for your future reference.

Going forward, you can share your concern in the attached format for a quick resolution.

You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution.

In case you are not able to open the form, kindly click on the link – http://www.dishtv.in/SubscriberFeedBack.aspx & submit the same.

Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.

To get an instant call back SMS – DISHTV Call Me to 57575”

To Register your Mobile Number SMS – DISHTV RMN to 57575

To contact us please call on these numbers
Only MTNL/BSNL lines : 1860-180-3474;Only non MTNL/BSNL lines : 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000.

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Dear Madhvi Kumari,Thanks for writing this mail and cleanly mentioning that ” We would like to inform you that as per the complaint number 94543014, your vc comes under cable area issue where we do not provide the services”
This mail is good proof of how yr organization cheat customers as they can sell cable connections,collect cable charges on monthly basis from me with this VC no.01511288654 and now writing in below mail that services can not be provided.
I have already complaint on this with Ministry of Consumer affairs and also informed my complaint no to your dept \vide below mail.
This imail s good proof for me to submit to Ministry of Consumer affairs proving how on VC your organization can collect money in located area but not providing services to consumer.Regards,Nitin Baokar
— On Sun, 12/8/12, customercare wrote:

From: customercare
Subject: Service related
To: [email protected]
Date: Sunday, 12 August, 2012, 4:07 PM

Dear Sir/Ma’am,

Thank you for writing to dishtv

We would like to inform you that as per the complaint number 94543014, your vc comes under cable area issue where we do not provide the services.

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Madhvi Kumari
Customer service
DISHTV
========================================
From Nitin Baokar, Date ; 12.08.2012
Nere,Panvel,
District :Panvel,
Maharashtra.
Mobile no.9819723254/9930259337

Dear Sir,
I am a DISH TV customer for more than 5 years my VC no 01511288654.I have paid monthly subscription for Super Gold package till Oct’12 with balance on Dish TV is Rs.557 till now.I stay at Nere which is 5 KM away from Panvel on Panvel-Matheran Road which has connectivity by each 5 minute connectivity by Govt State transport services and Share Auto service which charges max of Rs.15 as commuting charges.
I had complained to Dish TV by dialing 0120255000 on 10th August’2012i.e.Friday Night as my cable is not working and error message was Signal no coming.I give complaint no 9438959 and ask for technician visit to my home.I been told by Dish TV customer care that complaint will be resolved in 24 hours and visit charges are Rs.150 plus service tax and if parts been replaced then it will charged extra.
On 12th August’2012 I got phone call on my mopbile at 11.37 AM from Dish TV from tel no.+917303426999 and confirm to me that technician will be visiting at 3 PM but no body visited us.
Today i.e. on 12.08.2012 I received call from Mr.Surendra Gupta at 11.33 AM from mobile no +918898816118 claiming that he is franchise for Dish TV and told me that the visit charges will be 350 plus service tax which I argued to him that DISH TV customer service told me that visit charges are Rs.150 plus service tax and if parts been replaced then it will charged extra.
He refuses to visit my home and told me that I need to pay him Rs.350 plus service tax and if parts been replaced then it will charged extra.Which I refused to accept as it was more against what been told to me by Dish TV customer care.So technician refuse to visit me for resolving my complaint.
Then I called DISH TV customer care and go another surprise that they told me that earlier complaint been cancel with out giving me proper reason and noted my new complaint with complaint no.94533014.
I told the customer care of DISH TV that yr technician man is asking for more money than what agreed by your organization then I go another surprise to know from DISH TV customer care that they do not have service people at Panvel,Maharashtra which is big town in Maharashtra and DISH TV service been handled by franchise as they have monopoly.
I asked Customer care of DISH TV that why this was/is not been told to consumers by DISH TV while selling the products and they were speechless.
I registered another complaint with complaint no.94545714on this and told them that your organization is not fulfilling services to customer and I am complaining this to Consumer forum under consumer protection act.
So my complaints are as below against Dish TV organization.
1.Not fulfilling services when promise to fulfill service in 24 hours.
2.Not informing customers on services when product been sold. Working through franchise without informing customers and allowing franchise to overcharge customers for services.
3.Service not given..
Yours faith fully,
Nitin Baokar


Comments

6 responses to “DISHTV not providing services.”

  1. mukesh jat Avatar
    mukesh jat

    sir,m apne packs me sy bgali,marti,urdu in sbhi ko htna chata hu or apne psand k chanal lena chata hu mery chanal g tv,colors,life ok,star plas,hindi movies chanal

  2. sugandh mohite Avatar
    sugandh mohite

    dishtv terminate

  3. ANAND SHUKLA Avatar
    ANAND SHUKLA

    Dear sir,

    This is to inform you that i have dishtv which is to be close 31/12/2014. when we recharge this it message invalid no . My vc no is 01519316082 (Anand Kumar shukla).sir we asked customer care he told your vc no international no and give me one mail id http://www.dishtv.in/Email-us.aspx i open this web side and go dish tv complain option and registered our display name ANANDSONI than we send our complaint this web site i send many time complaint but there are no responce regarding my complaint.
    sir I am continue followup this mail id [email protected] and [email protected] by my personal mail but not any responce pls look into the matter & kindly do the needful so that i can recharge.
    Sir i am use dish tv in india not use in other countary i dont now how my dish tv vc no international use.
    pls look into the matter & kindly do the needful so that i can recharge
    Hoping that you’re aware of this.

    Thanks to read

    Waiting for your response.

    Anand shukla
    Noida
    Mobile -8130444733 or 9456695442

  4. DEAR SIR,
    SIR, HAMARA TV 14.06.15 SE BAND HAI AUR HUMNE 15.06.2015
    KO COMPLAINT DARZ KIYA AUR USNE HUMSE 24 GHANTA SAMAY MANGA .USNE US 24 GHANTE MEIN KOI RESPOND NAHI KIYA.USKE
    MAIN HAR ROZ DEEN MEIN 10 SE 15. BAR PHONE KARTA HUN ,KISI TIME PHONE PAKARTA HAI TO TECHNICIAN 2GHANTA MEIN BHEJ RAHA HUN BOLKAR TAL DETA AUR MAIN MENTALY PRESHAN HUN . AUR IS RAMZAN KE MAHINE MEIN
    MAIN AUR PRESHAN NAHI RAHNA CHAHTA HUN,
    SIR , AAP SE ANURODH HAI KI AAP HAMARE IS SAMASYA KA
    SAMADHAN JALD SE JALD KAREIN GE AUR MAIN AAPKA SADA ABHARI
    RAHUNGA
    THANKING YOU,
    . MD KHURSHID RABBANI
    7890772866 / 9831333260
    NOTE: PLEASE AAP HAME REPLY KARENGE

  5. Mr.sandip jagdale Avatar
    Mr.sandip jagdale

    Hi sir/mam mujhe aapse complaint he ki aapke Customer care ke log jhut bolke package sehme batate he … mera pehle maxi sport ka package tha Customer care se call aaya ki 399 ka package he super sportka 30 din ka subscription he aapko pasand aaya to rakhlo varna 30 din me firse puranavala package karvalo toene 30 din ke liye karva liya uske bad mene 2 bar call kiya Customer care me ek bar mujhe 60 din ka subscription bataya aur ab 90 days ka subscription batay ….yesi service provide karte ho aap Customer ko.jhut bolke yesa raha to me apni dish badal dunga…..

  6. Jitendra P Bhandari Avatar
    Jitendra P Bhandari

    Respected sir, I have charged my Dish tv on 3rd November 2018 for rs 897 at 19.31 pm through my IDBI bank Debit card. for my old card 01513640262. Then I forwarded a request to dish tv that I have recharged wrong VC number kindly transfer the same AMOUNT to my new VC number. I launched compliment through 440898099 and 441340109 .Till the I talked with jounier and seniors several Times with details about payment AND requested for VC number transfer. But till DATE there’s no response from DISH TV yet neither amount is transfer or refund . Now my sincere request is that 1 During MAIN Hindu festival Diwali I was unable to enjoy TV. 2. The card no 01513640262 is not working that I have informed them on 3rd November 2018 at 9.00 pm by email with all payment details and request to transfer this amount to my new VC number. 3. Talked with their jounier and seniors for request to transfer the amount, not less than 8 to 10 times but compliment is not resolved . Now my sincere request to give them punishment for non attained compliments.
    Thank you REGARDS J P Bhandari 9404983987’’

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